RS Sterling Fire Protection is a trusted name in the fire protection industry, providing expert design, installation, and service for a wide range of systems. We are committed to safety, integrity, and quality in everything we do.
We are seeking a highly organized and detail-oriented Deficiency Quoting Specialist to join our team. In this role, you will be responsible for reviewing inspection reports, identifying code and maintenance deficiencies, and preparing accurate and competitive quotes for remedial work.

Who You Are

• Excellent at written and verbal communication - Clear and effective communication is crucial for interacting with sales team members, customers, and other departments. Strong communication skills ensure that information is conveyed accurately and understood by all parties.
• Exceptional with interpersonal relationships and customer service - The ability to provide excellent customer service, both internally and externally, helps build positive relationships and enhances the overall sales experience.
• Detail oriented - Paying close attention to details is essential for accurate quoting, data entry, and documentation. Mistakes in these areas can lead to customer dissatisfaction and operational issues.
• Dedicated to achieving results and tasks in a timely manner - Prioritizing tasks, managing deadlines, and handling tasks efficiently contribute to the productivity of both the sales team and the overall organization.
• Excited by collaborating with a team - Collaborating with the sales team, as well as other departments such as accounting, dispatch, service and other office administrators, requires the ability to work effectively as part of a team to achieve a common goal.
• Adaptable - The quoting environment can be dynamic and fast-paced, with changing priorities. Adaptability allows you to handle unexpected changes and challenges.
• Known as being a positive and upbeat person - A positive attitude contributes to a more supportive and encouraging work environment, which can enhance morale and productivity.
• Technically proficient - Proficiency with software tools like Microsoft Office or Google Worksuite and other relevant software is important for efficiently managing and analyzing sales-related data.

• Review inspection reports and service records to identify deficiencies in fire protection systems (sprinklers, alarms, extinguishers, emergency lighting, etc.)
• Accurately create quotes for required repairs or upgrades in a timely manner
• Communicate with field technicians and service coordinators to clarify deficiencies and confirm details
• Follow up on open quotes and support the sales and operations teams in closing opportunities
• Contact customers by phone or email to answer queries and obtain missing information.
• Maintain organized and updated records of quotes and client communications in our Service Trade software.
• Build and maintain strong relationships with customers by providing excellent service, addressing inquiries, and understanding their business needs.