Nesters Market is currently seeking a Deli Manager for our store located in Kelowna (Airport), BC. This role is Full-Time, and reports to the Store Manager.
We are looking for a leader who has a strong passion for fresh food and who can efficiently oversee the daily operations of the Deli Department in terms of staffing, sales, customer service, merchandising, and product quality.

SKILLS AND QUALIFICATIONS:

· Previous retail management experience, preferably in Deli / Grocery, or in restaurant or hospitality would also be considered
· Able to lead a team in an enthusiastic and positive manner
· Superb customer service skills with a desire to provide a great shopping experience for customers
· Exceptional leadership and organizational skills
· Outstanding communication and interpersonal skills
· Knowledge of health and safety legislation, policies and practices
· Ability to work in a fast-paced environment under pressure
· Able to maintain a professional demeanor under stressful situations
· Experience in effective merchandising that drives sales
· Have experience ordering and maintaining department stock
· Flexibility to work a variety of hours which include days, evenings, weekends and stat holidays

WORK CONDITIONS AND PHYSICAL CAPABILITIES

· Ability to perform physically demanding, repetitive physical tasks for extended periods of time
· Job requires manual dexterity, attention to detail, hand-eye co-ordination
· Walking and standing for extended periods including bending, twisting, crouching and kneeling at times
· Cold environment, which can be noisy with some strong odors

· Provide supervision to department staff to ensure quality customer service
· Maximize sales and gross profit through effective and creative merchandising
· Maintain department inventory by placing product orders regularly while adhering to departmental budgets
· Recruit, hire, train, and mentor staff members
· Create the weekly department work schedule
· Prepare a wide variety of deli meats, cheeses, party trays, fresh salads, deli sandwiches and hot and cold entrees
· Efficiently stock and display product in a neat and appealing manner to ensure quality and freshness
· Ensure all prepared items are properly labeled, covered and rotated
· Ensure the proper set up of racks, tables, coolers, backroom areas
· Handle customer inquiries, requests and complaints in a prompt, polite and effective manner
· Operate and sanitize all equipment in a safe and proper manner
· Comply with the Company’s established Health and Safety and Food Safety policies and ensure that staff members are also adhering to these policies
· Responsible for ensuring accuracy of store signage with regards to pricing
· Liaise with the store manager, department heads and deli staff to address any concerns, discuss upcoming ads or promotions, cross merchandising, etc.