Delinquency Control Counselor-7/20 (PHX) at Tech Systems

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

20.85

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Financial Counseling, Customer Service, Excel, Word, Outlook, Critical Thinking, Problem Solving, Communication Skills, Account Management, Sales, Administrative Skills

Industry

IT Services and IT Consulting

Description

TEKsystems is hiring for a Collections Counselor for a Fortune 100 Financial Institution! Job Description As a Delinquency Control Counselor, you will be responsible for managing and collecting on past due Consumer Loan and Credit Card accounts within the first 30 days of delinquency. You will ensure compliance with all government and internal regulations while providing financial counseling to members and mitigating potential losses. Responsibilities Manage and collect on delinquent Consumer Loan and Credit Card accounts within the first 30 days of delinquency. Provide financial counseling to members to mitigate loss. Navigate multiple systems to effectively manage accounts. Make 80-120+ outbound and inbound calls per day in a call center environment. Evaluate member needs and provide empathetic solutions. Demonstrate excellent communication skills to resolve member issues. Essential Skills Experience in collections, sales, retail, or administrative roles. Customer service experience is essential. Proficiency in using Excel, Word, and Outlook. Ability to think critically and solve problems. Strong communication and people skills. Why Work Here? Join a top Fortune 100 company that offers great benefits and a stable work environment. Our Client has a history of never having layoffs, providing reassurance and job security. Experience a team-oriented culture with opportunities for personal and professional growth. Work Environment The role offers a hybrid work environment. You will be required to report onsite for first week of training and up to one week per quarter! Any time outside that, you will be working remotely from home! Training Hours: Training will be 8am-4:30pm MST. Schedule Following Training: Work schedule following training will be 12:30pm-9:00pn ET (10:30am-7:00pm or 9:30am-6:00pm MST - depending on daylight savings time) Must be available between the hours listed above Monday-Saturday. You will be scheduled to work 3 Saturday per month. Pay $20.85/HR (Full-time 40 hours per week with ability to work overtime based on business need and availability) If you are interested in growing a career in banking, apply TODAY! Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $20.85 - $20.85/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix,AZ. Application Deadline This position is anticipated to close on Jun 26, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

Manage and collect on past due consumer loan and credit card accounts within the first 30 days of delinquency. Provide financial counseling to members to mitigate losses while maintaining compliance with government and internal regulations.