With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

JOB DESCRIPTION

The Delinquency Specialist I position is responsible for processing delinquencies for homeowners associations. This is an accounting support position in a fast-paced centralized accounting services environment providing financial services to community associations throughout North America.
Job Duties and Responsibilities:

Duties include, but are not limited to:

• Set up and maintain delinquency statuses.
• Implement delinquencies using a structured, systematic approach per Association policy.
• Understand and explain account activity.
• Generate delinquency notices, export, and upload the file to Print House.
• Review and approve Print House proofs.
• Prepare Lien and Release of Lien Notifications.
• Prepare attorney/collection agency packages.
• Enter reimbursable charges.
• Point of contact for the collection attorney or agency.
• Interact with branch staff on the status of accounts.
• Complete delinquency activities per policies, such as lien filings, title searches, and credit bureau filings.
• Manage late fees and late interest set up by the branch in the C3 association.
• Other duties as assigned.

REQUIREMENTS

Knowledge and Skills:

• Perform calculations and analysis used in basic accounting.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Interpretation and completion of verbal and/or written instructions at a proficient level.
• Self-motivated, proactive, detail oriented and a team player.

Education and Experience:

• High School Diploma or GED Required0
• 
  
• 3 years of directly related or closely related experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

• Set up and maintain delinquency statuses.
• Implement delinquencies using a structured, systematic approach per Association policy.
• Understand and explain account activity.
• Generate delinquency notices, export, and upload the file to Print House.
• Review and approve Print House proofs.
• Prepare Lien and Release of Lien Notifications.
• Prepare attorney/collection agency packages.
• Enter reimbursable charges.
• Point of contact for the collection attorney or agency.
• Interact with branch staff on the status of accounts.
• Complete delinquency activities per policies, such as lien filings, title searches, and credit bureau filings.
• Manage late fees and late interest set up by the branch in the C3 association.
• Other duties as assigned