COMPANY DESCRIPTION

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor’s Best Places to Work 2025 UK list.
Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.
We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

JOB DESCRIPTION

This role will be based in London and require you to be in the office 3 days a week.
Reporting into the Senior Delivery Manager, the Delivery Coordinator gives you the opportunity to become highly skilled in delivering best in class hybrid and physical events across the Global Finance vertical. This will be a varied role giving exposure to all aspects of event delivery so you can see how an event moves through its life cycle from research and planning to delivery and evaluation.
Opportunity to development within the team and gain experience in more aspects of delivering an event. Included but not limited to sponsor and exhibitor delivery, digital, lead operations of the smaller events and awards ceremonies.
Travel to events will be essential as part of this role to support the running of the event in an efficient and effective way.
Success in this role will be delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.

QUALIFICATIONS

• An understanding of how to successfully deliver world class hybrid and live event experiences would be advantageous
• A strong communicator who can confidently liaise with all levels internally and externally
• Tech savvy and willing to adopt and embrace new technologies
• Detail-oriented, excellent written and verbal skills, extremely organized
• Understanding of how to use data in decision making
• You are adaptable to change and a fast-paced environment
• You are ambitious, influential and pay close attention to detail
• Positive can-do attitude. You relish a challenge and are confident finding solutions to problems

Pre-event coordination (55%)

• Accountable for full speaker management – including but not limited to: initial contact letter, gather and communicate hotel & technical requirements, coordinate presentation material and video recordings, arrange technical tests, maintenance of speaker and sessions details across various online platforms, collaborate with production team on changes to agenda
• Management of the speaker budget of an event, paying invoices where needed and booking travel and accommodation
• Full ownership of the speakers journey and experience, answering questions and fulfilling requests
• Ownership for the digital delivery of allocated events – tasks include platform build, attendee uploads, permissions, project managing the full team on the delivery, trouble shooting and feedback
• Develop to supporting on the sponsor and exhibitor management. Task would include; maintaining accurate sponsor and exhibitor log based on signed contracts, build online exhibition manuals and fully manage sponsorship/exhibition clients to meet all contracted deliverables, both physical and hybrid elements of the event.
• Build strong relationships with Sales to provide clear guidance on the commercial opportunities at the events, research new opportunities based on venue and location
• Organise signage creation and production for smaller conferences
• Progress to leading own small events within the vertical, including awards ceremonies; Organising venues, AV, registration, F&B and Health & Safety and Sustainability.
• Supporting the wider team on all aspects of the event execution
• Maintain strong customer service with response times set at less than 24 hours
• Prepare, proof, organize production and arrange delivery of necessary materials for conference and/or expo onsite documentation
• Work with centrally procured vendors to research and order necessary deliverables
• Help team to ensure all Health & Safety requirements are met
• Help to embed sustainability into every event in line with Informa’s FasterForward approach
• Attend event planning meetings, presenting clear and concise updates, identifying and addressing any impacts to the event and proposed resolutions

During the event (20%)

• Travel to in-person events, up to 7 days for load in, live event and break down
• Be the main point of contact for speakers during the event
• Arrange, set up and manage pre-planned details and requests from speakers
• Manage onsite requests from speakers
• Leading the ‘ConnectMe’ desk onsite for allocated events – supporting attendees and clients with the log in issues and driving engagement
• Supporting exhibitors with the lead retrieval device access and management
• Complete and comply with onsite Health and Safety procedures

Post-event admin (10%)

• Distribute presentation material and/or recordings from the event for attendees
• Check and manage payment for speaker and/or event material invoices
• Communicate final speaker and/or sponsorship costs with Delivery Manager
• Fulfil any post-event sponsorship deliverables as necessary

Other (15%)

• Coordination with the wider Smart Events Delivery Team of digital products as required for hybrid events
• Performance of special projects in collaboration with other teams as requested