Delivery & Customer Experience Specialist at Kimbrell's Home Furnishings

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

18.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

White-Glove Delivery, Furniture Assembly, Customer Service, Inventory Management, Merchandising, Communication Skills, Heavy Lifting, Route Preparation, Warehouse Operations, Professionalism

Industry

Furniture

Description

Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Delivery & Customer Experience Specialist Be the reason customers love their Kimbrell’s experience. At Kimbrell’s Furniture, delivery isn’t just dropping off products—it’s the final and most important impression we leave with our customers. We’re looking for a Delivery & Customer Experience Specialist who takes pride in their work, values professionalism, and delivers a true white-glove experience every time. If you enjoy staying active, working with your hands, and making people happy in their homes, this is the role for you. 🔑 What You’ll Do As a key member of our team, you’ll play a vital role in both delivery operations and in-store support: 🚛 White-Glove Delivery Deliver, assemble, and set up furniture and appliances in customers’ homes Ensure a clean, careful, and damage-free experience Review orders with customers and confirm satisfaction before leaving Represent Kimbrell’s with professionalism at every stop 🏬 Showroom & Warehouse Support Assist with merchandising, floor setup, and product displays Move and stage furniture between the warehouse and the showroom Help maintain a clean, organized, and customer-ready store 📦 Operations & Inventory Prepare delivery routes and stage merchandise Receive and track incoming inventory Maintain organized warehouse spaces 🤝 Customer Support & Collections Assist with customer account follow-ups when needed Support repossession efforts (when authorized) in a professional manner ⭐ What Success Looks Like Exceptional customer service and positive feedback Safe, damage-free deliveries On-time performance and accurate documentation Strong teamwork and professionalism ✅ What You Bring Valid driver’s license with a good driving record Ability to lift and move 10–100+ lbs regularly Strong customer service and communication skills Basic mechanical ability (furniture assembly) Reliability, professionalism, and a team-first mindset 💪 Work Environment Active, hands-on role (lifting, moving, assembling) Indoor and outdoor work in varying conditions Full-time schedule with weekend availability 🌟 Why Join Kimbrell’s? Be part of a customer-first culture Work in a role where every day is different Make a real impact on the customer experience Join a team that values hard work, service, and professionalism 👉 Apply today and help deliver more than furniture—deliver an experience. *The above-listed are a few of the duties and responsibilities associated with this position and are not intended to be a comprehensive list of all duties*

Responsibilities

The specialist is responsible for the white-glove delivery, assembly, and setup of furniture and appliances in customers' homes. Additionally, they provide showroom and warehouse support, including merchandising and inventory tracking.