Delivery Driver Lead at American Furniture Warehouse

Katy, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

23.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Delivery operations, Routing software, Dispatch tracking software, Customer service, Time management, Organizational skills, Communication, Training, Performance management, Safety compliance, GPS equipment, Problem solving, Delegation, Interpersonal skills

Industry

Furniture and Home Furnishings Manufacturing

Description

The Delivery Lead will assist the Delivery Management with the company's delivery operations and the responsibility to handle day-to-day activities while ensuring a high level of efficiency, safety, and service. The Delivery Lead will coordinate and work effectively and efficiently with sales, customer service, warehouse, and delivery personnel to continuously improve the delivery processes and procedures and exceed customer service expectations. Starting pay of $23/hr. Job Requirements * Professional Appearance. * Previous experience as a Delivery Driver or in a leadership positions preferred. * Ensures compliance of applicable state and federal regulations. * Positive attitude with strong interpersonal skills. * Must be able to learn, understand, and apply new technologies, knowledge of Routing software and Dispatch Tracking software a plus. * Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations. Job Expectations * Commitment to AFW's safety policies and procedures and the ability to promote awareness. * Establishes schedules and provides continual training to team members with an emphasis on safety and service. * Interviews, hires, and assists in the training of new team members. * Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members. * Addresses customer complaints and resolves problems as needed. * Delegate tasks and responsibilities to appropriate personnel. * Ability to conform to shifting priorities, demands, and timelines and effectively prioritize and executes tasks in a high-pressure environment. * Communicates, leads, and develops work with drivers and staff. * Must possess great time management and organizational skills. * Professional with good communication skills and customer service experience. * Able to work 10+ hours a day and have the flexibility to work early mornings, evenings, holidays and weekends with prolonged periods of standing. * Knowledge of GPS equipment. * Demonstrate a high level of attention to detail and professionalism at all times. Physical Requirements * Requires the ability to stand, walk, stoop, & bend for 8 hours or more daily. * Requires constant use of arms, hands, fingers, eyes, legs, and back. * Training and coaching employees may require the ability to lift, lower, push and pull all sizes of merchandise up to 100 lbs. frequently and the ability to handle/manipulate up to 250 lbs. frequently. Physical Work Environment * Fluorescent Lighting. * Concrete Flooring. * Climate effected by outside conditions. * Considerable exterior noise. * Extreme temperature fluctuations in the warehouse. A pre-employment drug screen and pre-employment background check must be passed upon job offer. American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Responsibilities

The Delivery Lead manages daily delivery operations, coordinates with multiple departments to improve processes, and ensures high levels of safety and service. They are also responsible for training, coaching, and supervising delivery staff while addressing customer concerns.