Delivery Experience Manager (All Genders) at zooplus SE

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Oriented Logistics, Project Management, Analytical Competence, IT Skills, Last Mile Market Knowledge, Problem-Solving Skills, Fluent English, Business Proficiency In German, Business Proficiency In French

Industry

Retail

Description

Company Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business. Job Description As the Delivery Experience Manager, you will: Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers. Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication. Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction. Monitor customer satisfaction trends and set priorities accordingly. Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience. Scout for market innovations to drive superior and cost-effective delivery solutions. Lead as an expert for relevant tools and processes within the Delivery Experience team. Align closely with the sales team to advance customer experience in local markets. Qualifications Graduate degree or equivalent with sound experience in customer-oriented logistics services Demonstrated ability to manage projects and identify customer requirements High analytical competence and advanced IT skills, including MS Excel Profound knowledge of Last Mile market and logistics Excellent problem-solving skills with a result-oriented approach Fluent English communication skills; additional European language is a plus Business proficiency in German or French Willingness to travel Additional Information With more than 1,000 passionate professionals located across 6 European offices, we believe our success comes from working together and leveraging our international strengths. Expect a hybrid work setup: 60% in-office, 40% remote, collaborating with colleagues across locations. Our benefits: 🐾 20% discount in our zooplus shop 📖 Internal and external training 🎈 Team events #LI-Hybrid ✈️ 28 vacation days and days off on 24th and 31st of December 🏋️ Corporate rates at a local gym chain (Body & Soul) 📱 Company mobile phone for work and personal use zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Responsibilities

Oversee and improve the delivery service quality and customer experience while managing relationships with Delivery Service Providers. Develop long-term strategies and coordinate with cross-functional teams to drive continuous improvement in the delivery experience.