Delivery Information Clerk (KOROPI) at UPS

Koropi, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Package Tracing, Proof Of Delivery, Customer Communication, Claims Processing, Internal Systems Utilization, Reporting, Liaising, Telephone Etiquette, Microsoft Office Proficiency, Computer Literacy, Attention To Detail, Independent Work, Working Under Pressure, Deadline Management, English Skills

Industry

Truck Transportation

Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: As GBS Delivery Information Clerk you will be using internal systems to trace packages and locate proof of delivery for customers, always providing the highest quality service. This role also involves filing, maintaining reports and liaising with customers over claims. You will also be communicating with other departments both within the GR and worldwideRole Overview This is a specialized clerical and customer service role focused on finding packages and processing formal customer claims. You will ensure the timely and accurate handling of all claims while maintaining the highest service standards Job Duties Package Tracing: Utilizing internal tracking systems to locate shipments, working with Security, package Operations and other teams to resolve inquiries. Proof of Delivery: Finding and providing delivery documentation to customers. Customer Communication: Act as the primary point of contact for claims, providing timely updates and professional resolutions via phone and email. Required Qualifications Education: High school diploma or equivalent. Experience: 1–2 years of mandatory customer service experience. Skills: Excellent communication skills and telephone etiquette. Proficiency in Microsoft Office and computer literacy. Strong attention to detail for managing records. Ability to work independently and under pressure to meet deadlines Very good English skills Key Competencies Reliability: Punctual and professional demeanor. Customer Focus: Ensuring high-quality service and resolving complaints. Operational Adherence: Learning and following internal procedures and policies. Employee Type: Temporary UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Responsibilities

The role involves utilizing internal systems to trace packages and locate proof of delivery for customers while providing high-quality service. This includes filing, maintaining reports, liaising with customers regarding claims, and communicating with both domestic and international departments.