The Delivery Lead is responsible for overseeing the delivery of IT services and communications, ensuring alignment with service-level agreements (SLAs), quality assurance standards, and organizational objectives. This role combines project and change management, quality oversight, and proactive stakeholder communication to ensure seamless delivery of technical solutions and updates.
Key Tasks and Responsibilities

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Business, Communications, or a related field.
• 5–7 years of relevant experience in IT service delivery, communications, and quality assurance.
• Strong knowledge of quality assurance standards, guidelines, and procedures.
• Experience with ServiceNow and Microsoft Power BI.
• Familiarity with ITIL 4 framework and change management processes.
  Certifications

EXPERIENCE

Not Specified