JOB DESCRIPTION

Overview
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. (NC)
The Delivery Lead plays a key role in coordinating and executing platform delivery activities to ensure successful outcomes and maintain the health of the platform. This role focuses on Agile delivery execution, working with cross-functional teams within the lending platform group to align IT development efforts with business priorities. The Delivery Lead collaborates closely with IT Managers, Scrum Masters, and other stakeholders to plan releases, manage team capacity, and drive continuous improvement in delivery processes. This role will provide dedicated support to the Equipment Finance technology team within Lending Platform, ensuring that delivery efforts are well coordinated, aligned with business goals and executed effectively across initiatives. Knowledge of lending products such as leases and loans, and experience working on software applications or technology platforms that support these products or familiarity with the equipment leasing industry is considered a strong plus.

• Roadmap Management: Maintain and update the application and release roadmap for the platform, ensuring it stays aligned with both business and IT priorities. Communicate roadmap changes or updates to stakeholders to ensure transparency and shared understanding of delivery timelines.
• Intake & Prioritization: Manage the intake of work for the platform (including Business-as-Usual tasks, enhancements, and new project requests). Facilitate the prioritization of incoming requests in collaboration with product owners and business stakeholders, making sure that the team is working on the highest-value items and that priorities align with organizational objectives.
• Agile Planning & Execution: Plan and coordinate quarterly Program Increment (PI) planning sessions and other Agile ceremonies for the platform team. Work closely with Scrum Masters and IT Managers to define team objectives, establish realistic timelines, and identify any cross-team dependencies for each planning cycle. Ensure that Agile/Scrum practices are followed and that the team remains focused on delivering increment goals.
• Team Capacity Management: Monitor and review team capacity and workload on a regular basis (e.g. quarterly and sprint-by-sprint). Ensure resources are allocated optimally across ongoing initiatives and identify any capacity gaps or constraints. Adjust plans or escalate issues as needed to address resource constraints, helping maintain a sustainable pace of delivery.
• Cross-Team Coordination: Coordinate with other platform sub-teams and external teams to manage dependencies and achieve aligned delivery. Act as a central point of contact for resolving cross-team blockers or issues, facilitating clear communication between different teams (e.g. ensuring one team’s work does not impede another and that all dependencies are accounted for in plans).
• Risk & Issue Management: Proactively manage project risks and issues related to platform delivery. Maintain a RAID log (Risks, Actions, Issues, Decisions) for platform initiatives and update it regularly. Work with team members and stakeholders to address risks or issues promptly, track decisions made and follow up on action items to ensure nothing falls through the cracks.
• Continuous Improvement: Identify opportunities for process improvement and increased operational efficiency within the delivery team. Leverage feedback from retrospectives and stakeholder input to implement changes that improve team performance, streamline workflows, and enhance the quality of deliverables. Encourage a culture of continuous improvement and adaptation within the team.
• Stakeholder Communication: Engage with stakeholders across business and IT to provide regular updates on progress, status, and any issues. Prepare and deliver clear communications (status reports, dashboards, presentations) that outline achievements, upcoming milestones, risks, and dependency statuses. Ensure that stakeholders have visibility into the team’s work and understand any support needed to keep delivery on track.
• Project Support & Execution: Provide hands-on project management support for platform initiatives. This includes working with project managers, ensuring project milestones and deliverables are on track, coordinating meetings or scrums-of-scrums as needed, and ensuring that operational processes (such as change management, release processes, etc.) are followed. Collaborate with program managers or other delivery leads as necessary to support broader program objectives while focusing on the successful execution of the platform team’s goals.
  Qualifications
  Bachelor’s Degree and 6 years of experience in Project Management OR High School Diploma or GED and 10 years of experience in Project Management
  Preferred Education: Bachelors DegreePreferred Area of Experience: Software Development, Infrastructure, Vendor Management, Financial Institution, LFI (Large Financial Institution) License or Certification Type: Project Management Certification Preferred, Certified Scrum Master (Any or Multiples) Preferred, SAFE 6.0 Certification (Any or Multiples) PreferredSkill(s): Previous oversight of technical implementations, Knowledge of SDLC, Knowledge of Execution Methodologies or Frameworks (Waterfall, Agile, Hybrid), Knowledge of end to end delivery lifecycle from system or data design to implementation, Understands how to collaborate with leadership to define strategy and approach for solving complicated technical problems, Ability to deliver solutions that solve complex problems, using thought leadership and independent thinking skills, Ability to lead others in the successful execution and delivery of long term, multi-layered projects and initiatives, JIRA, Collaboration Tools (SharePoint, Confluence), Broad knowledge across more than one technology domain
  Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
  First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.
  Section 19 of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check.
  The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of alcohol and will not tolerate any prohibited drug use or alcohol misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank’s operations or competitiveness.
  If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us at hrsc@firstcitizens.com.