Delivery Lead at Rightsline Software

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SaaS Implementation, Project Management, Delivery Management, Customer Success, Stakeholder Management, Agile Methodology, Hybrid Agile, Jira, People Management, Risk Management, Project Governance, Analytical Skills, Problem Solving, Organizational Skills, Customer Communication, Resource Utilization

Industry

Software Development

Description

JOB DESCRIPTION: The Portfolio Delivery Manager will report to the Director of Operations India and support the successful delivery of Rightsline implementation, upgrade, and advancement projects. The role combines hands-on project delivery, customer engagement, project governance, and people management responsibilities. The individual will lead a small team of Delivery Leads while ensuring successful execution of customer projects, proactive risk management, and high-quality service delivery. KEY RESPONSIBILITIES: • Manage and mentor a team of Delivery Leads, providing guidance, coaching, workload prioritization, and performance feedback. • Oversee multiple concurrent implementation and advancement projects. • Create, maintain, and monitor project plans, milestones, risks, dependencies, and status reports. • Act as the first level escalation point for project delivery issues and coordinate resolutions with leadership. • Monitor project health, delivery KPIs, customer commitments, and implementation timelines. • Facilitate project governance, customer status meetings, and internal delivery reviews. • Partner with Solutions, Product, QA, and Enablement teams to ensure successful project execution. • Manage project scope, change requests, and delivery risks. • Track billable and non-billable utilization, project progress, and delivery milestones. • Support continuous improvement initiatives and contribute to delivery best practices. • Coordinate with third-party vendors and integration partners where required. * *Collaborate with cross-functional teams * *Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks WHAT YOU BRING: • Bachelor’s degree in business, Information Technology, Engineering, or related discipline. • 5–8 years of experience in SaaS implementations, Professional Services, Project Management, Delivery Management, or Customer Success environments. • Minimum 2 years of experience leading or mentoring project teams. • Experience managing multiple customer-facing software implementation projects. • Strong stakeholder management and customer communication skills. • Excellent analytical, organizational, and problem-solving abilities. • Ability to manage competing priorities in a fast-paced environment. • Experience with Agile or Hybrid Agile delivery methodologies. • Jira project management experience preferred. • PMP, Prince2, Scrum Master, or equivalent certifications preferred. • Strong working knowledge of Microsoft Office and Google Workspace. SUCCESS MEASURES: • On-time delivery of assigned projects • Customer satisfaction and stakeholder feedback • Effective management of project risks and escalations • Team performance and delivery quality • Successful execution of multiple concurrent implementations WORK ENVIRONMENT & EXPECTATIONS: * Noida/NCR based * Demonstrates flexibility to work in required shifts. * Compliance with security and remote working policies COMPENSATION & GROWTH: Competitive compensation aligned to market standards with strong career growth opportunities. LIFE AT RIGHTSLINE INDIA: At our India operations, we foster a culture of inclusiveness, accountability, and innovation. We believe in empowering our teams to take ownership, drive impact, and contribute meaningfully to global success. We offer a structured yet flexible work environment that balances performance with employee well-being. Our benefits framework for India includes: * Provident Fund, Gratuity, and all statutory benefits in compliance with applicable Indian labour laws * Comprehensive Group Medical Insurance covering employees and their eligible dependents * Group Personal Accident Insurance for enhanced financial security * In-office meal benefits, including sponsored breakfast, lunch, and evening snacks * Hybrid work model with clearly defined collaboration days * Flexible working hours, role-dependent * Structured and transparent leave policy * Career growth and advancement opportunities within a rapidly scaling global SaaS organization * Continuous learning, upskilling, and leadership development support * Quarterly employee engagement initiatives, along with celebrations and recognition programs You will work alongside a globally connected team with strong leadership support and collaborative cross-functional exposure. We encourage proactive thinking, ownership, and initiative—ideas are welcomed, and execution is supported. As a people-first organization, we are committed to building a high-performance culture where growth, accountability, and innovation go hand in hand. HIRING PROCESS: * HR Screening * Technical / Functional Interview * Leadership Round * Offer Rollout INFORMATION SECURITY & COMPLIANCE RESPONSIBILITIES: * Adhere to ISMS policies and procedures * Protect confidential and customer data * Report security incidents * Participate in compliance trainings and audits DATA PRIVACY & CONFIDENTIALITY: Employees must ensure proper handling of sensitive data in line with company policies and applicable laws. ACCESS & CONTROL RESPONSIBILITIES: * Follow role-based access control principles * Safeguard credentials * Ensure authorized system usage EQUAL OPPORTUNITY STATEMENT: Rightsline is an equal opportunity employer committed to diversity and inclusion. DISCLAIMER: This JD outlines responsibilities including compliance with company policies and may evolve based on business needs.

Responsibilities

Lead a team of Delivery Leads to ensure the successful implementation and upgrade of Rightsline projects. Manage project governance, risk mitigation, and stakeholder engagement while monitoring delivery KPIs and project health.