EDUCATION AND/OR TRAINING:

• Associate’s or Bachelor’s degree or equivalent work experience preferred, but not required.
• Additional education, certifications, or experience are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phones systems, etc.
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

RELEVANT WORK EXPERIENCE:

• 1 Year experience working in an administrative services or related fields
• Experience managing vendor relationships preferred
• Experience working in or with automotive dealerships and/or the transportation field preferred
• Ability to review and improve processes, methods, and tools to increase efficiency, accuracy, and security
  

  LI-CD1

• Researches the delivery and licensing status of vehicles located at courtesy delivery dealerships and/or transport vendors across the country.
• Communicates all delays that will affect the successful delivery of a vehicle as well as timelines to ARI internal stakeholders.
• Upload data and maintain validity in ARI status system by adding timely, relevant, clear, and concise notes.
• Recall/Reprint paperwork as needed that could include MSOs from vehicles purchased out of dealer stock, and driver, dealer or licensing party changes either from reports or from ad hoc requests.
• Act as main point of contact for Courtesy Dealerships and Transport Vendors in ARI’s network.
• Works with internal and external clients to ensure proper licensing of customer vehicles, as well as make recommendations on best practices.
• Assist with training and onboarding of new partners.
• Responsible for FleetTrak case management, including but not limited to; oversight of Support Center FleetTrak cases, managing escalation level and seeing inquiries through to completion, thorough communication between both internal and external partners, and providing timely client facing updates.
• Responsible for troubleshooting Supply Chain & Licensing delays and working through alternative solutions.
• Proactive follow up on licensing to ensure deadlines are being met.
• Works closely with Supply Chain Coordinator and/or Process Facilitator on specific projects, escalations, workload distribution, and client requests.
• Perform all other duties and special projects as assigned