Delivery Management Analyst I

at  Conduent

ABOUT CONDUENT

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

JOB DESCRIPTION

• Assists in the overall business unit performance driving SLAs, adherence to business unit metrics and so on.
• Ensures adherence to best practices for delivery of Statement of Work per the contract.
• Acts as the liaison between operations and clients middle-management to ensure protocols are being followed.
• Assists with conflict resolution, dealing with client, people, tasks and systems related issues.
• Provides resolutions to a diverse range of tasks – such as special projects level performance, quality assurance standards, unexpected bugs, assistance with sales and marketing, volume spikes, staffing resolutions.
  • Drives special projects for corporate, business unit, operational or client initiatives. • Orients and guides less experienced team leaders in order to improve levels of performance.