Delivery Manager - Airport Ops. at Etihad Airways Australia

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Delivery, Vendor Management, Agile Methodology, Waterfall Methodology, Stakeholder Management, Risk Management, Budget Management, Incident Governance, Amadeus PSS, Biometric Processing, Self-Service Technology, Jira, Azure DevOps, Microsoft Planner, Change Control, Operational Resilience

Industry

Airlines and Aviation

Description

Job Description Synopsis Reporting to the Product Manager, the Delivery Manager is responsible for the end-to-end delivery of technology products and Self-service portfolio across the Airport Operations. The role ensures successful delivery of operational technology initiatives while maintaining system stability, operational resilience, and alignment with business objectives. The Self-service portfolio includes Self-service check-in kiosks, Self-service Bag drop, Lounge access system, Roaming agent, Biometrics, Amadeus PSS-related platforms and Lounge access system. The role requires close collaboration with operational stakeholders, technology teams, and vendors to deliver measurable business and operational value. Accountabilities Lead the delivery of Airport Operations Self-service technology projects within scope, budget, timeline, and quality targets. Manage enhancements and implementations across Self-service check in - Kiosk, Self-service Bag drop, Lounge access system, Roaming agent, Biometrics, Amadeus PSS-related platforms and Lounge access system Work closely with Airport Operations, Ground Services, and Technology teams to define and deliver solutions. Manage project plans, risks, dependencies, budgets, and governance activities. Drive vendor and supplier performance, ensuring successful delivery and operational readiness. Oversee scope, change control, testing, deployment, and business adoption activities. Track benefits realisation and continuously identify opportunities for operational improvement. Lead incident governance, root cause analysis, and service improvement initiatives. Apply Agile and Waterfall delivery methodologies to suit project and business needs. Qualifications Education & Experience 5+ years of experience delivering technology projects within the airline, airport, aviation, or transportation sector. Bachelor’s degree in computer science, Engineering, Business Administration, Information Technology, or a related field. Strong experience with one or more of the following: Amadeus PSS self-Service Self-Service Check-In kiosk & Bag Drop Biometric Passenger Processing Proven track record managing suppliers and third-party technology partners. PMP, PRINCE2, SAFe, Scrum Master, or equivalent certification preferred. Experience with JIRA, Azure DevOps, Microsoft planner, or similar delivery tools. Excellent interpersonal, negotiation, and communication skills; proven ability to build trust with both business stakeholders and suppliers. Able to manage multiple concurrent priorities under pressure, maintaining focus on delivery and value. Additional Information Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit www.etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent. Division: Digital Technology & Innovation Division

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Responsibilities

Lead the end-to-end delivery of technology products and self-service portfolios across Airport Operations to ensure system stability and operational resilience. Collaborate with stakeholders and vendors to manage project plans, budgets, and the implementation of aviation-specific technology solutions.