About the job

Professional Services Delivery Manager📍 Location: Remote – UK, Poland or Spain preferred (open to wider EMEA)💰 Salary: Up to 120,000 Euros🕒 Type: Permanent

We're looking for a Professional Services Delivery Manager to lead a distributed technical team and oversee customer implementation and custom development projects.

You’ll act as the bridge between enterprise clients, technical teams and senior stakeholders, ensuring projects are delivered successfully while improving team performance, capacity planning and operational efficiency.

• What You'll Be DoingLead customer implementation and custom development projects
• Act as a trusted technical advisor to enterprise clients
• Represent customer requirements and priorities to senior leadership
• Manage and develop a distributed team of around 18 technical professionals
• Set team objectives and establish a high-performance culture
• Oversee project scope, timelines, capacity and delivery
• Partner with Account Management on SOWs and custom development
• Track utilisation, delivery, forecasting and customer satisfaction metrics
• Identify and manage scope creep, risks and delivery challenges
• Ensure solutions align with wider product and technology strategy
• Oversee technical tooling, security, privacy and change management
• Ensure strong monitoring and observability across delivered solutions

• What They're Looking For5+ years’ experience in Professional Services, Technical Consulting or Implementation Management within SaaS
• 2+ years’ experience managing technical, client-facing teams
• Experience managing distributed teams, ideally across multiple regions
• Strong understanding of SaaS architecture and API integrations
• Experience with enterprise implementations and client engagement
• Knowledge of cloud platforms such as AWS, Azure or Google Cloud
• Familiarity with Snowflake and modern data platforms
• Understanding of identity management and AI technologies
• Strong communication skills with the ability to work with technical and non-technical stakeholders
• Analytical and data-driven approach
• Comfortable working in complex, fast-changing environments
• Strong problem-solving skills and a proactive mindset

• Nice to HaveExperience within the gaming industry
• Customer engagement, CRM or support technology experience
• Background in entertainment, dating, creative industries or BPO
• Hands-on technical experience beyond project management
• Experience with Agile/Scrum environments

• Why Join?Lead a significant global technical and professional services function
• Manage a distributed international team
• Work directly with enterprise customers and senior stakeholders
• Influence technology, delivery and operational strategy
• Work on complex SaaS implementations and custom solutions
• Remote-first flexibility across the UK, Poland, Spain and wider EMEA
• Opportunity to make a significant impact during an important period of business transformation
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