Delivery Manager - Cape Town, South Africa at Pinewood.AI

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Customer Engagement, Commercial Accountability, Delivery Oversight, Team Development, Coaching, Mentoring, Relationship Management, Governance, Revenue Growth, Strategic Planning, Stakeholder Collaboration, SaaS Leadership, Automotive Industry, Problem-Solving

Industry

Software Development

Description

As a Delivery Manager at Pinewood.AI, you will lead and enable a high-performing Delivery team to ensure customers achieve exceptional outcomes and realise maximum value from the Pinewood Automotive Intelligence Platform (previously Pinnacle). This role combines people leadership, customer engagement, and commercial accountability. You will oversee the quality and consistency of delivery across your portfolio of customers, ensuring successful implementations, optimisations, and long-term value realisation. You’ll build trusted relationships with customers and internal stakeholders while supporting revenue growth, customer retention, and overall delivery excellence. As a people leader, you will focus on coaching, motivating, and developing Delivery Consultants / SMEs to perform at their best, while fostering a collaborative, high-performance, and customer-centric culture. As a commercial leader, you will be accountable for delivery-led revenue growth, retention, and long-term customer success. Key Responsibilities: Team Leadership & Development Provide strong, visible leadership to the Delivery Consultant / SME team, building trusted relationships and a culture of accountability, collaboration, and continuous improvement. Coach, mentor, and support team members to ensure they deliver consistent, high-quality customer outcomes and meet individual and team performance targets. Set clear expectations, objectives, and development plans aligned to customer satisfaction, revenue, and GP targets. Conduct regular performance reviews, feedback sessions, and skills development initiatives. Customer Relationship Management Own senior-level customer relationships and act as the escalation point for delivery-related matters across assigned accounts. Ensure customers achieve their desired business outcomes through effective delivery, optimisation, and ongoing value realisation. Build long-term, trust-based partnerships with customers, positioning Pinewood.AI as strategic advisors rather than vendors. Delivery Oversight & Governance Maintain overall accountability for the successful delivery of Pinnacle and Pinewood Platform implementations, upgrades, and optimisation projects. Ensure delivery standards, best practices, and governance frameworks are consistently applied across all customer engagements. Working with the project delivery manager at intervening proactively to resolve issues before they impact customer satisfaction or commercial outcomes. Work closely with Project Management and Support teams to ensure seamless end-to-end customer experiences. Commercial & Revenue Growth Be accountable for delivery-led revenue growth, retention, and GP performance across your customer portfolio. Identify opportunities for upsell, cross-sell, optimisation, and re-implementation in collaboration with Delivery Consultants and Account teams. Support and contribute to sales pipeline activities, including opportunity qualification, solution shaping, pricing input, and commercial negotiations where required. Ensure delivery activity is aligned with agreed account plans and contributes measurable commercial value. Strategic Planning & Continuous Improvement Develop and maintain delivery, resource, and account plans that align with broader business objectives. Analyse delivery performance, customer feedback, and financial data to identify trends, risks, and opportunities for improvement. Drive continuous improvement initiatives across processes, tools, and methodologies. Provide structured feedback to product, leadership, and operational teams to influence roadmap and service evolution. Stakeholder Collaboration & Communication Act as the key liaison between Delivery, Sales, Product, and Support teams. Ensure clear, consistent communication on delivery status, risks, and outcomes across the organisation. Champion best practices and ensure alignment across teams in support of customer and business success. Requirements: Proven experience in a delivery, implementation, or professional services leadership role within a technology or SaaS environment. Strong automotive industry experience. Strong people management skills with a demonstrated ability to build high performing, engaged teams. Commercially astute with experience driving revenue growth, retention, and profitability through delivery. Excellent relationship management skills with the ability to engage confidently at both operational and executive customer levels. Strong understanding of complex product ecosystems and the ability to balance technical depth with business outcomes. Exceptional written and verbal communication skills, including the ability to influence and lead without direct authority. Highly organised with strong analytical and problem-solving capabilities. Ability to manage multiple priorities and high-pressure situations in a fast-paced, growth-oriented environment. Customer-centric and empathetic leadership style, ensuring both customers and team members feel supported and valued. Willingness to travel frequently for onsite customer and team engagement. Why join us: Pinewood.AI is a growing technology business at the centre of the automotive retail industry, helping retailers and OEMs operate more efficiently and make smarter commercial decisions through our Automotive Intelligence Platform. As a Delivery Manager, you’ll play a pivotal role in strengthening strategic partnerships with some of the industry’s most influential dealer groups and OEMs. You’ll work closely with all levels of stakeholders, helping them solve real business challenges while ensuring they gain maximum value from our technology. This is an opportunity to be part of a growing global technology business while helping shape the success and expansion of Pinewood.AI in the South African market. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

Responsibilities

The Delivery Manager will lead a high-performing team to ensure customers achieve exceptional outcomes and realize maximum value from the Pinewood Automotive Intelligence Platform, combining people leadership, customer engagement, and commercial accountability. Key duties include overseeing delivery quality, building trusted customer relationships, and focusing on coaching and developing Delivery Consultants/SMEs.