An exciting opportunity has just come available for an experienced delivery manager with a successful track record of managing complex managed services engagements within a high performing team.

 In this role you will play a key role in:   

• Own end-to-end service delivery for a portfolio of business and operational technology.
• Lead multidisciplinary support teams and vendors to achieve SLA, KPI, availability, and customer satisfaction targets
• Manage major incidents, service risks, and business-critical escalations affecting mining operations.
• Govern ITIL processes including Incident, Problem, Change, Release, Availability, and Service Continuity Management.
• Establish operational governance, executive reporting, service reviews, and performance management forums.
• Partner with business stakeholders and OT leaders to align services with production objectives.
• Accountable for portfolio financials, forecasting, resource planning, and contractual performance.
• Drive continuous improvement, automation, and service optimisation initiatives to improve reliability and efficiency.
• Ensure compliance with cybersecurity, safety, regulatory, and audit requirements for critical operational systems.
• Lead service transitions, capability development, and strategic roadmaps supporting operational excellence and transformation.