JOB ACCOUNTABILITIES

• Manage technology delivery for a system(s)/platform overseeing a portfolio of change comprising both small changes (BAU) and larger projects, and the resulting technical releases to the agreed schedule, within quality parameters and to budgets.
• Primary point of contact for programme/project managers, business stakeholders and Service Management for technical matters of delivery and day to day operations.
• Ensure adequate support (resources and processes) is in place for the technologies in scope. Resolution of incidents and problems within SLA, ensuring correct resource and suppliers are utilised.
• Where applicable, line management of development and test staff, including performance management, mentoring and coaching.
• Matrix management of other staff (e.g. config management) and supporting processes to enable overall technology delivery, in particular ensuring non-production environments and test data are fit for purpose to deliver agreed scope.
• Manage delivery of technical components via 3rd parties (which may be offshore) in line with contractual terms where applicable
• Maintain estimates, teamwork plans, and ensure effective resourcing to meet delivery commitments (time, cost and quality).
• Ensure all design and quality governance processes are followed in line with the direction set out by Strategy and Architecture.
• Attention to non-functional aspects of the system, including performance, security, capacity planning, DR etc. Ensure appropriate plans and preventative measures are in place to avoid operational risk.
• Work with Technical Architects (where applicable) to ensure a ‘system/platform roadmap’ is
• necessary for operational stability, maintainability or performance improvement – items that contribute to a lower TCO.
• Continuously drive process improvements both team internal and in the wider IT community.
• Foster a culture of engineering excellence and dynamism, embracing innovation
• Ensure compliance with the SDLC where methodologies (Scrum, Kanban, Waterfall…).
• Ensure early identification of risks, issues and dependencies and prompt escalation as required.
• Establish close working relations with relevant teams across IT.
  Requirements of the Role
  Key Business Skills Required
  Extensive experience in managing a portfolio of technology delivery.
  Experience in managing a development team to deliver quality solutions, working collaboratively with multidisciplinary teams in a rapidly changing environment.
  Experienced in working with third party organisations and off-shore development teams.
  Excellent vendor management and supplier relationship skills, including monitoring of deliverables to contractual terms.
  Solid understanding of technical levers on delivery, including application design, technical standards, methodology and tooling; ability to exercise judgement on priorities or compromises that might be needed to meet delivery commitments.
  Experience in creating and leading delivery and technical teams with a track record of motivating and inspiring them.
  Strong stakeholder management skills with other teams in IT and business sponsors.

DESIRABLE SKILLS/EXPERIENCE

• Familiar with SDLC models, a broad range of delivery methods (Agile and Waterfall) and successfully driving improvements in this area.
• Experience working in a continuous delivery environment and embracing a DevOps culture.
• Understanding of operational procedures and process standards (e.g. ITIL) and the ability to apply and evaluate them for continuous improvements in the service.
• A good knowledge and understanding of the wider picture and longer term, good problem solving skills with the ability to present and manage trade-offs for the shorter term.

Please refer the Job description for details