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Delivery Manager at GemPool Recruitment

Ireland, Manitoba, Ireland -

Full Time

Start Date

Immediate

Expiry Date

16 Nov, 26

Salary

0.0

Posted On

18 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

Key ResponsibilitiesLead end-to-end service delivery across technical and operational teams.
Manage and develop teams based in Dublin and Galway.
Design and implement SOPs, KPIs, and operational reporting.
Drive continuous improvement, automation, and efficiency initiatives.
Oversee technical support, installations, device configuration, warehouse operations, and stock control.
Act as the escalation point for service delivery issues and ensure high levels of customer satisfaction.

The Ideal Candidate Will HaveProven experience in Service Delivery, Operations, or Technical Service Management.
Strong leadership and people management experience.
A track record of implementing process improvements, SOPs, and performance reporting.
A good understanding of IT infrastructure, networking, servers, devices, and technical support environments.
Excellent communication, stakeholder management, and customer service skills.
Full, clean Irish driving licence (essential).
Willingness and ability to travel regularly between the Dublin and Galway offices, as well as client sites when required.

How To Apply:

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Responsibilities