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Delivery Manager at ilionx
Amsterdam, British Columbia, Netherlands -
Full Time

Start Date

Immediate

Expiry Date

03 Nov, 26

Salary

0.0

Posted On

19 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Information Services

Description
  • What you will be doingProvide appropriate solutions to the software issues faced by the customers.
  • Troubleshoot customer issues
  • Make effective decisions to have fast solutions prioritizing and dealing with the issues on time.
  • Identify and resolve hot escalations.
  • Provide 1st level technical phone support.
  • Ensure the fault is completely rectified and it does not appear in the future by providing correct feedback to customers.
  • Communicate with customers providing periodic follow-up to match expectations.
  • Build positive relationships with customers.
  • Perform BySoft CAM trainings


  • Your education & experienceTechnical educational background .
  • In-depth knowledge of CAD/CAM software for sheet metal and their tools, features, and functions.
  • Professional experience as a CAM specialist for sheet metal production (cutting and bending)
  • Strong verbal and written communication skills to explain technical concepts to non-technical users.
  • Previous technical support experience not mandatory, but welcomed.
Responsibilities