ABOUT YEPODA

At Yepoda, we combine the best of Korean beauty with mindful, sustainable solutions. Founded in 2020, we’re a Berlin-based startup on a mission to revolutionize skincare in Europe. Our products are vegan, cruelty-free, and made with love in Korea, blending natural and active ingredients to deliver effective results.
Our team is a vibrant mix of over 90 passionate individuals from around the globe. Together, we strive to make Korean skincare accessible, fun, and impactful.
We’re looking for a Last Mile Delivery Manager to join our Operations team and play a pivotal role in defining, building, scaling and optimizing our last mile operational processes and partnerships as we continue to grow and expand our offering.

As Last Mile Delivery Manager you will:

• Take full ownership of our entire set of Delivery Service Providers (DSP) for Courier, Express and Parcel (KEP) and be the inhouse expert for all last mile topics.
• Develop and execute dedicated strategies for last mile network optimization with deep dives for each market and DSP/KEP to enhance our customer service proposition, including concrete milestones and goals.
• Define relevant KPIs and SLAs to monitor contract compliance, steer and manage DSP/KEP performance and implement suitable business reviews.
• Set up and align budgets per market and DSP/KEP, monitor cost developments closely, and implement corrective actions if necessary.
• Optimize claims management and develop strategies for loss reduction and on-time delivery.
• Conduct relevant tenders, implement supplier contracts and SLAs as well as drive cost optimization projects for all DSP/KEP.
• Serve as the primary contact for all DSP/KEP-related topics and handle escalations for your stakeholders.
• Collaborate with cross-functional teams (e.g., Supply Chain, Fulfillment, Procurement, Business Intelligence, Product Development) to align operational strategies with overarching business goals.