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Delivery Manager at Mphasis United Kingdom
London, London - England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 27

Salary

75000.0

Posted On

14 Oct, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description
  • Technical Skills: Strong experience in Delivery Management within SPM implementations
  • Manage end-to-end ITSM service delivery for live applications, ensuring SLA and KPI adherence.
  • Drive ITIL-based process improvements and service maturity enhancements.
  • Proven experience managing Scrum teams and Agile delivery frameworks.
  • Good understanding of SPM platforms and implementation lifecycle.
  • Experience in planning, forecasting, and managing delivery roadmaps.
  • Oversee Incident, Problem, Change, Request, and Defect Management processes aligned to ITIL best practices.
  • Act as the primary escalation point for critical incidents and service issues.
  • Ensure timely resolution, root cause analysis, and implementation of corrective actions.
  • Ability to manage cross-team dependencies and complex delivery environments.
  • Familiarity with tools such as Jira, Confluence, AWS, DevOps.
  • Understanding of risk management frameworks and delivery governance.
  • Exposure to public sector digital delivery (preferred).

How To Apply:

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Responsibilities