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Delivery Manager Operations - English & Exams at British Council
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operations Management, Analytical Skills, Attention To Detail, Service Delivery Frameworks, Costing Models, Service Improvement Projects, Advanced Excel Skills, IT Tools, Customer Excellence Delivery, Customer Service Principles, Interpersonal Skills, Planning Skills, Decision-Making, Communication Skills, Problem Analysis, Proactive Approach

Industry

Non-profit Organizations

Description
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. Education: Bachelor's degree in any field Over 7 years of experience in a contact centre or backend operations environment, delivering high-quality service. At least 4 years of experience in people management. Expertise in operations management. Strong analytical skills with excellent attention to detail. Proficient in defining service delivery frameworks, with a sound understanding of costing models. Proven track record of leading and mentoring service improvement projects. Advanced Excel skills and proficiency in IT tools, including Excel and PowerPoint. Strong understanding of customer excellence delivery and operations Knowledge of customer service principles and practices Excellent interpersonal skills to build effective relationships across all professional levels Ability to plan effectively and prioritize tasks Sound decision-making and clear communication skills Fluent in English, with excellent verbal and written proficiency Proactive approach with a focus on problem analysis and resolution Proficient in Microsoft Office, especially Excel and Outlook Motivated self-starter with a strong desire to learn and grow Versatile team player, willing to support others beyond defined responsibilities
Responsibilities
The Delivery Manager Operations will oversee service delivery in a contact center environment, ensuring high-quality service across various operations. This role involves leading teams, managing processes, and implementing service improvement projects.