EXPERIENCE AND ATTRIBUTES

Essential Experience

• Proven track record in managing complex development and technology changes, ideally in a multi-customer SaaS environment
• Experience in agile product development and multi-year customer change programmes.
• Strong stakeholder engagement, including senior internal stakeholders

Personal Attributes

• Collaborative team leader with strong interpersonal skills
• Decisive and pragmatic problem solver
• Critical thinker with the ability to challenge assumptions and drive solutions
• Passionate about learning and continuous improvement
• Strong alignment with SalamanderSoft’s core values

TECHNICAL AND PROFESSIONAL SKILLS

• Excellent technical background, preferably in EdTech
• Exceptional written and verbal communication skills
• Strong knowledge of project, programme, and product management methodologies (e.g. SCRUM, Kanban, PRINCE2)
• Effective risk management and negotiation skills
• Relevant certifications in project/portfolio/agile management
• Demonstrable energy and passion for delivering digital products

ABOUT THE ROLE

We’re looking for a Delivery Manager to lead the strategic and operational delivery of SalamanderSoft’s largest contract—the Hwb Project. This role is central to ensuring the successful execution of our commitments to the Welsh Government, overseeing the full delivery lifecycle from planning through to deployment.
You’ll work closely with internal teams and external stakeholders to manage technical deliverables, drive service excellence, and position the project for long-term success. With a strong background in EdTech and agile delivery, you’ll bring leadership, structure, and strategic insight to a high-impact programme.

KEY RESPONSIBILITIES

• Lead the planning and execution of technical deliverables across the full lifecycle
• Maintain the Hwb operational delivery plan, ensuring alignment with strategic goals
• Collaborate with Product and Development teams to manage roadmaps, backlogs, and release cycles
• Oversee service delivery against SLAs and KPIs, driving continuous improvement
• Act as the primary contact for delivery activities with Welsh Government stakeholders
• Provide line management to technical team members, fostering a high-performance culture
• Contribute to wider company delivery initiatives during periods of reduced Hwb activity
• Support the Head of Operations in ensuring compliance with company policies including Password Policy, Cyber Security Policy, Data Processing Agreement, and Terms and Conditions