Delivery Manager_D1014 at Allianz Global Corporate & Specialty SE

, , India -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Change Management, Stakeholder Engagement, Operational Processes, Financial Sector, Insurance Sector, Communication Skills, ITIL Certification, Time Zone Coordination, Business Operations, Regulatory Standards, Compliance, Service Continuity, Month-End Processes, Year-End Processes, Change Advisory Board

Industry

Financial Services

Description

Overall Objectives of Job Position Summary The Service Delivery Manager within the Production Management team plays a vital role in overseeing and facilitating IT change management activities across the North American stakeholder community. Based in the Delivery Hub in India, this role is central to ensuring smooth transitions, strong stakeholder engagement, and alignment between operational support and business expectations. The position requires a strong foundation in IT service management and operational processes, particularly within the financial and insurance sectors. Key Responsibilities: Act as the key operational facilitator of change management within the North American business community Lead stakeholder engagement to ensure changes are understood, approved, and implemented effectively Coordinate and manage the handover of change-related activities across time zones Work closely with global teams to ensure continuity of service and clarity around change-related impacts Serve as a liaison between business operations and IT teams to support month-end and year-end processes Prepare NA required CAB (Change Advisory Board) content in alignment with IT and business stakeholders Key requirements / skills / experience: Minimum of 5 years’ experience in IT service delivery or change management roles ITIL certification required Background in IT and IT operations, with practical experience in structured change processes Industry experience in financial and insurance sectors, with understanding of month-end/year-end operational cycles Excellent stakeholder management and communication skills Ability to work between east to west coast US time zones and APAC English proficiency at business level required Duties & Responsibilities Managing complex change initiatives across multiple regions and time zones Navigating stakeholder expectations and ensuring seamless handover between teams Supporting business-critical cycles such as financial closing with minimal disruption Adapting to evolving regulatory and compliance standards within financial services Maintaining high service standards while balancing competing demands across geographies

Responsibilities

The Service Delivery Manager oversees IT change management activities and ensures smooth transitions and strong stakeholder engagement. This role involves coordinating change-related activities across time zones and serving as a liaison between business operations and IT teams.