OVERVIEW

The Independent Schools Examinations Board (ISEB) provides rigorous, high-quality assessments and educational resources that support pupils, teachers, and schools across the independent sector and beyond. Alongside its well-established entry assessments – including the Common Pre-Tests, Common Entrance, and Common Academic Scholarship examinations – ISEB now offers a growing portfolio of innovative products and services, from publishing and curriculum resources to the iPQ and Creative Writing competitions. Backed by the leading independent school associations (GSA, IAPS, and HMC), and with a heritage dating back to 1903, ISEB works in partnership with many of the world’s leading prep and senior schools. Today, it is ambitious to deliver innovation and impact, offering world-class assessment, accreditation, and learning pathways that equip young people with the knowledge, skills, and independence they need for the future.
We are looking for a motivated and organised Delivery Officer to join our Qualifications Delivery team. This is a role that is ideal for a graduate, or someone who enjoys administration, supporting colleagues, and providing excellent customer service.
As a Delivery Officer, you will play a key role in ensuring the smooth running of our qualifications and assessments. Working closely with the Qualifications Delivery Officers and the Delivery Manager, you will provide essential administrative support across all aspects of exam delivery, from preparing assessments and handling customer queries, to maintaining accurate records and supporting the assessment production process.
This is a fantastic opportunity to build experience in the education and assessment sector, with clear scope to develop skills within the team.

• Support the end-to-end operational and delivery of all ISEB’s qualifications and assessments.
• Work across all processes and procedures involved in delivering ISEB’s qualifications and assessments to schools, including registration, exam paper production and delivery, as well as moderation, results, and certification as required.
• Support the creation and supply of production data packs to ISEB’s external print and digital exam production partners.
• Administer the naming, and secure storage and supply, of ISEB’s exam papers, as well as ISBN allocation and all other processes involved with producing exam papers.
• Support with the administration of ISEB’s item writing commissioning and quality assurance processes.
• Gather useful data, customer feedback, and production and delivery statistics monthly, for analysis.
• Support the Delivery Manager with designing and delivering on-brand operational communications for schools, to keep them updated on all aspects of qualifications and past paper delivery. Assist with ensuring school contact lists are maintained and up to date.
• Support the Delivery team to create the Copyright Booklet for each examination session, by pursuing and administering copyright clearance for materials used in ISEB’s qualifications and assessments.
• Supply registration information to ISEB’s Accounts team for invoicing purposes.
• Support with the upload/creation of schools, invigilation centres and other partners within ISEB’s online administration and registration platforms.
• Deliver customer support, working within ISEB’s Freshdesk customer support platform, and responding to customer enquiries within ISEB’s SLA policies.
• Support the maintenance and development of help articles and FAQs for ISEB’s self-service customer support portals.
• Through customer support activities, build relationships with schools to ensure their qualifications and delivery needs are being met and feedback is being heard and processed.
• Assist with telephone customer support as necessary by answering phones during publicised telephone support hours, and by phoning customers as required to give the most efficient and effective support on an ad hoc basis.
• Champion customer service and strive to ensure that all customers are always getting the best support possible.