Employment Type: Temporary full-time opportunity until June 2026
Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
Grade: DCS Clerk Grade 07/08
Salary Range: $113,574 - $125, 720 base + super

WHO WE ARE

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

DAY TO DAY RESPONSIBILITIES:

• Support Operational, agile team leadership and enabling functions in the delivery of critical all of government services
• Ensuring best practice, governance and accurate documentation is created, updated and reflects current state of maturity / delivery

WHAT YOU WILL BRING TO THIS ROLE

• Knowledge and experience in one or more of the following areas; technical delivery, agile capability development, lean governance, portfolio management, product delivery and/or business operations.
• Experience in engaging with internal and external stakeholders of all levels to align processes to support business operations.
• Experience in supporting delivery in an agile environment; ideally SAFe knowledge and SCRUM master experience
• Demonstrated experience in coordinating and implementing initiatives using sound organisational management principles to support leads in optimising and delivering portfolio initiatives.
• Experience in providing support services to ensure tasks are completed on time, within budget, and to quality standards, following established portfolio management methodologies.
• Experience in developing and maintaining relationships with partners, stakeholders, and vendors through effective communication and negotiation, while coordinating working groups to facilitate information exchange and support activity completion.
• Demonstrated experience in preparing and maintaining documentation and conducting research and analysis to support reporting, monitor outcomes, and inform decision-making.
  AI Statement
  The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance
  GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
  Salary Grade 07/08, with the base salary for this role starting at $113574 base plus superannuation
  Click Here to access the Role Description.
  For enquiries relating to recruitment please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au.
  For enquiries relating to role, please contact Tim Fitzgerald via tim.fitzgerald@customerservice.nsw.gov.au.
  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.