Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

JOB DESCRIPTION

Servaada, a Wipro company is looking for a dedicated and customer-focused individual to join our team as a Senior Customer Service Representative, specialising in pensions. As the first point of contact for our clients and beneficiaries, you will play a crucial role in providing exceptional service and support for pension-related inquiries and concerns. Your strong communication skills, empathy, and in-depth knowledge of pension products and processes will be instrumental in ensuring a positive and satisfactory customer experience. This role will be required to work from office for 5 days a week.

MANDATORY SKILLS:

• High school diploma or equivalent; further education or certifications in customer service or related fields is a plus
• Proven experience in a customer service role within the financial services or pensions industry
• Knowledge of pension products, retirement plans, and pension-related regulations in the UK
• Excellent communication skills, both verbal and written, with a strong command of English language
• Empathetic and patient approach to handle customer inquiries and concerns with professionalism and courtesy

DESIRABLE SKILLS & KNOWLEDGE:

• Ability to multi-task and manage time effectively in a fast-paced customer service environment
• Proficient in using customer service software, databases, and Microsoft Office applications
• Strong problem-solving skills and a proactive attitude in resolving customer issues
• Positive and enthusiastic team player with a commitment to providing outstanding customer experiences
• Flexibility to work in shifts, including evenings and weekends, as needed
  Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.
  Applications from people with disabilities are explicitly welcome

• Act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options
• Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat
• Provide accurate and detailed information about pension plans, contributions, withdrawals, and other related processes
• Assist clients in navigating our online pension portal, guiding them through account setup and usage
• Resolve customer complaints and concerns in a timely and empathetic manner, aiming for first-call resolution whenever possible
• Escalate complex issues to the appropriate internal teams while ensuring follow-up and timely resolution