WHAT’S THE ROLE?

The Delivery Project Manager is responsible for the management, monitoring and reporting of a range of Utility Infrastructure services to Industrial and Commercial customers across the UK.
Reporting to the Service Delivery Manager, the Delivery Project Manager will be the customer lead on a number of customer portfolios and will be supported in the delivery of Utility Infrastructure services by a team of Project Co-ordinators.
The role involves the day-to-day management of projects and working closely with statutory utilities, Independent Connection Providers, Asset Owners, Energy suppliers and Meter Operators to ensure cost- effective utility Infrastructure Solutions are delivered within defined SLA’s and to meet customer deadlines.
The role requires regular and high-quality communication with the customer and a range of additional key stakeholders as necessary to swiftly resolve problems and ensure the timely and cost-effective delivery of utility Infrastructure services and their invoicing to the customer.
The Delivery Project Manager is responsible for the timely and accurate reporting of project progress within company systems and trackers and for ensuring the Service Delivery Manager and the Client are kept abreast of such progress on a regular basis through effective reporting and progress meetings.

KEY RESPONSIBILITIES:

Some of the key responsibilities for this role include, but are not limited to, the following:

• Day to day management of a portfolio of Utility Infrastructure projects.
• Day to day communication with customers to ensure instructions and requirements are understood and processed in an effective manner
• Day to day management of additional key stakeholder relationships including but not limited to DNO’s, Independent Connection Providers, Asset Owners, Energy suppliers, Meter Operators and Field Service teams
• Delegating tasks to the project co-ordinators to ensure project priorities and SLA’s are managed accordingly.
• Providing coaching and mentoring and first line proposition and technical support to the Project Co-ordinators
• Continually seeking to identify and implement process and service improvements.
• Providing support to the Service Delivery Manager in managing changing customer priorities and work volumes.

TO BE CONSIDERED FOR THIS ROLE, WE WOULD LOVE YOU TO HAVE/BE:

• Previous experience with utility infrastructure projects.
• Demonstratable experience in managing customers and delivering best in class customer service.
• Effective and professional communication skills, both written and verbal.
• Commercial and financial awareness.
• Previous experience chairing and recording internal and external meetings.
• Strong attention to detail.
• Proficient in the use of Microsoft Office packages.
• Able to interpret technical documents and drawings.
• Organisational skills and ability to prioritise project milestones.