Delivery Specialist at Bestway Rental, Inc.

Hot Springs, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Product Knowledge, Sales Skills, Account Management, Installation, Demonstration, Vehicle Maintenance, Relationship Building, Problem Solving, Time Management, Teamwork, Attention to Detail, Organizational Skills, Brand Representation, Repair Skills

Industry

Retail

Description

Summary / Objective At Bestway our Delivery Specialists play a pivotal role in our vision to enhance the customers rent to own experience. We expect our Delivery Specialists to be customer centric individuals that not only deliver products but also deliver an exceptional experience. Essential Functions Be a Bestway brand ambassador who reflects and promotes Bestway’s commitment to have the best products at the best prices delivered by the best people in the business. Timely deliver, install, and demonstrate products at our customer’s home in a safe and respectful manner. Protect all merchandise with the use of blankets, shrink wrap, and hand trucks while moving or loading product. When in doubt overprotect versus under protect. Have the ability to learn and develop the skill to assemble products as well as do minor touch ups, repairs, and refurbishment to ensure all products are rent ready within 48 hours. Build great customer relationships by utilizing communication and service skills to ensure customer retention and enhance the customer’s experience during all customer interaction. Assist in managing customer’s accounts by securing on time payments and collecting on delinquent accounts at customer’s home and in the store. As a brand ambassador always represent yourself and your company in a professional manner. Complete weekly vehicle inspections ensuring proper maintenance is performed for safe driving and ensure daily that vehicles are clean and stocked with proper tools and accessories. Assist in maintaining the highest quality showroom presentation that creates a customer friendly sales environment. Be responsible for maintaining, organizing, protecting, and storing products in stock room area. Actively learn about the products we offer. Be a product knowledge expert. Use hand receipts on all product returns and payments in the field. Complete all other tasks assigned at the discretion of management. Competencies Have the opportunity to advance to Assistant Manager and beyond. Be able to explain the rental agreement and have a thorough understanding of how it works. Develop sales skills to help grow our customer base, by learning to utilize the “7 Steps to Selling and Renewals.” Distribute flyers and encourage referrals/distribute sales material on a daily basis. Assist sales manager by taking rental orders as well as helping verify orders prior to the delivery. Assist credit manager by learning the “4 Key Principles of Customer Interaction.” Position Type / Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Saturday 8:00 a.m. to 6 p.m. and will require additional hours as needed. The Delivery Specialist Position is required to embrace and represent the Bestway’s Bring It Values! Caring Integrity Servant Leadership Ownership Fun

Responsibilities

Delivery Specialists are responsible for delivering, installing, and demonstrating products at customers' homes while ensuring an exceptional customer experience. They also manage customer accounts, secure payments, and maintain product readiness.