THE ROLE

At Pets we are motivated to find the best talent in the Logistics & Distribution industry. Right now, we are looking for a Delivery Support Administrator to join our transport team at our Fulfilment Centre in Redhill, Stafford.

YOUR RESPONSIBILITIES

• Provide an effective communication link between our stores and distribution teams.
• Responsible for all required communication to store colleagues and area managers relating to scheduled store deliveries including overspill, including any necessary re-delivery plans.
• Communicate with out based delivery teams, providing support and information relating to schedule and store requirements.
• Communicate to retail colleagues and out based delivery teams around airlock holiday/sickness, including any necessary re-delivery plans.
• Answer all inbound calls and emails relating to deliveries and respond effectively and efficiently.
• Accurately record and maintain data around any delivery disruption which has resulted in early/late/rolled.
• Analyse the E/L/R log to produce weekly and period KPI information, reporting anecdotal noise and concerns for review.
• Produce and issue a daily service level report which provides on time and in full data to the wider senior leadership team.
• Work cohesively with the warehouse on the management of overspill recording and produce a daily report to issue to the cross functional teams.
• Consult with new store/closure project teams to develop and establish effective communication links and ensure critical path deadlines are achieved.
• Tracking of promotional orders to ensure outbound is achieved in line with go live dates.
• Ensure housekeeping of store restrictions log/store walkthroughs/hot stores/emergency store contacts
• Develop and maintain collaborative relationships to ensure communication and feedback always remains open and honest.
• Support the SFC transport operation with day-to-day administrative duties.