Delivery Tech at EPIC iO Technologies

Fort Mill, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Customer Support, Problem Solving, Inventory Control, Project Management, Communication Skills, Customer Service, Team Collaboration, System Configuration, Training, Troubleshooting, Documentation, Windows Software, Video Surveillance, Engineering Background, Multitasking

Industry

technology;Information and Internet

Description

As the Delivery & Deployment Technician, you will be working in our Customer Operations organization and will be a part of our Logistics Team. You will primarily be responsible for providing technical assistance to EPIC iO’s customers with an overall goal of building, delivering, and improving customer satisfaction and business retention, while growing the existing client revenue base. Responsibilities & Tasks Provide solution builds for EPIC iO systems created in house based on customer specification, company standards, and requirements, and timely alignment to assigned tasks. Be a part ofthe Inventory Control of our Build Center. Provide client support and technical issue resolution via phone, email, and other electronic mediums as needed. Make use of EPIC iO’s knowledge base and troubleshooting techniques to produce products, services and to resolve customers' technical issues in a timely and cost-effective manner. Maintaining professional and satisfied relationships with customers by educating clients about the features and benefits of their implemented solution. Utilize EPIC iO’s systems (ex Monday.com, Fish Bowl, etc) to manage project builds and requirements, customer tickets, communication, and monitor customer environments, log and update customer records, and end-to-end documentation of systems builds and services . Configuration and set-up of customers’ systems (build), document and record, and provide installation and troubleshooting along the customer equipment lifecycle. Training customers on new and existing products as needed. Collaborate with other team members (across multiple time zones) to schedule service calls and test the hardware/software to resolve customer issues. Perform light lifting of 50lbs or less that will include building trailers, managing inventory, and packing and shipping of product to customers. Required Qualifications 5 years in a contract manufacturing and/or assembly environment. Background in Industrial, Mechanical, and Electrical Engineering, or a related field. A minimum of 2 years in a video surveillance technician role. Proficient in using a computer, specifically Windows software and Microsoft Applications (Outlook, Word, Excel, and PowerPoint, MS Teams). Organized, high energy level, and strong work ethic. Excellent written and verbal communication skills. Outstanding customer service skills & dedication to the “Customer Outcome Experience”. Ability to work well with a team in a fast-paced, changing technology environment, and also work independently when needed to resolve customer hardware and software issues. Ability to multitask and meet specific goals set by supervisors and management. Experience utilizing Modern Professional Services Automation and Remote Monitoring and Management Platforms. Ability to travel to customer sites and provide installation activities. Capability to lift up to 50 lbs. Desired Qualifications Certifications in Operations Management or Project Management are preferred. At least 2 years of experience working in the Network and Security field. Background in wireless, software, and/or technology-related equipment. Experience with Windows and Linux Operating Systems, along with VMS. Experience with building electronics, implementation of video and computer-related items, including physical installation. Bi-lingual, especially fluent in Spanish, is a plus. Experience utilizing Monday.com, Teams, and Fish Bowl. Physical Requirements The job is located on a shop floor, and individuals will be primarily standing during their work activities. Equal Employment Opportunity EPIC iO provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment, including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. EPIC iO takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.

Responsibilities

The Delivery Tech will provide technical assistance to customers, focusing on building, delivering, and improving customer satisfaction. Responsibilities include solution builds, client support, and maintaining relationships with customers.