ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE:

Responsible for providing administrative support to the Sales Managers and Director(s) while being familiar with all aspects of the Sales process and ensuring that the property’s Delphi system meets corporate standards confirming that all departments using Delphi are in compliance with corporate standards.

WHAT YOU WILL DO:

• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards and assist with overflow calls for Catering & Conference Services.
• Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and e-mails using MS Word, Delphi, Crystal Reports, and Lotus Notes.
• Maintain Delphi System, which includes menu input, average check update, BEO training/maintenance.
• Write/run Delphi/Market Vision reports associated with Sales/Catering needs and/or mailings.
• Compile Crystal reports so that assistants can independently run the Daily Function Sheet, Weekly Function Sheet, Guaranteed Sheet, Missing Menu Report.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.
• Respond according to the crisis management plan to any resort emergency or safety situation.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
• Perform other tasks or projects as assigned by hotel management.
• Maintain an inventory of all standard department supplies and printed materials.
• In the absence of a Sales Manager, assist clients and seek out solutions to requests in a friendly, caring and helpful manner.
• Perform all tasks in the absence of the Catering/Conference Services Assistant.
• Participate in scheduled departmental and administrative meetings as requested.