DELTA WELLBEING CUSTOMER ASSISTANT (CASUAL)

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We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.
About the vacancy
Vacancy ID:
2219
Organisation:
Delta Wellbeing
Number of vacancies:
3
Contract type:
Casual
Location:
Carmarthen, Llanelli
Grade:
Grade D
Hourly Rate :
£13.26
Contract Hours
0
Come and join our team
We are expanding our team of Customer Assistants and are looking for excellent communicators with a passion for helping people, especially during emergencies.
Delta Wellbeing is an award-winning local authority trading company and a centre of excellence for Technology Enabled Care. It has grown significantly since it was established in 2018 and provides 24/7 bilingual call monitoring and other support services including telecare and telehealth alarm monitoring, TEC installation, community welfare response, lone working monitoring and out-of-hours housing repairs to local authorities, health boards, housing associations, educational settings, private companies and residents.
As a customer assistant, you’ll be at the frontline of delivering exceptional customer service. You will be handling inbound calls from customers in need of urgent out-of-hours assistance, efficiently allocating jobs to contractors, and ensuring timely responses to emergencies.
We’re looking for individuals with empathy and compassion, who have experience of working in a fast-paced environment and remain calm under pressure. Full flexibility to work day and night shifts, including weekends and bank holidays is required. Candidates should also have a good understanding of computers with knowledge of Microsoft Office.
Awareness of the issues associated with working with older or vulnerable people is desirable, along with information about social care/other local authority or housing association services and legislation like GDPR.
If you’re a dedicated team player who can handle a varied workload, we’d love to hear from you.
Extensive training is given during the initial three-month period
The ability to communicate in Welsh is essential.

THE REWARDS

We offer an excellent benefits package including:

• Competitive salary
• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing addition annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle-to-work scheme
• Flexible working and family friendly policies

It is an offence for someone to apply or volunteer for work for which they have been barred via the DBS barred lists.
For further information or an informal discussion, please contact Shereen Turvey on 0300 333 2222 or by emailing shereen.turvey@deltawellbeing.org.uk
Job Description:
Delta Wellbeing Customer Assistant.pdf – 217KB Opens in a new window
DBS level:
A Basic Disclosure and Barring Service (DBS) check will be requested for this job
Welsh language level - verbal
Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level
Closing Date:
19/09/2025, 23:55

Please refer the Job description for details