Demand & Performance Lead (COO & Supply Chain)
Location: Norwich, Glasgow or Perth based (50% hybrid working)
Hours: full time (flexible options available)
Salary: circa £45,000 - £55,000
This is a great job for someone to provide financial guidance and insight to the respective teams on expense management. Challenge teams on areas of productivity and efficiency to meet financial targets. Manage the end-to-end production and submission of expense budgets to stipulated timelines as part of the Finance planning process which takes place three times per year. Represent the UKGI Claims Chief Operating Office and Claims Supply Chain on areas of expense management to internal Stakeholders.
A bit about the job:
You will manage expense budgets for UKGI Claims Chief Operating Officer and Claims Supply Chain, Monitoring Performance against plans and expense budgets. Capacity Planning and Business Continuity for Claims Counter Fraud. Business Continuity for Claims Supply Chain. Design appropriate plans to identify areas of improvement to Productivity & Efficiency across the two Functions. Set up and maintain accurate capacity planning models for Claims Counter Fraud. Work closely with the operational teams to ensure resourcing adequacy and scheduling to ensure service is achieved and sustainable. Set up processes to regularly gather data relating to resource requirements across two functions (COO & Supply Chain) covering over 350 FTE, composing of multiple disciplines forming effective internal networks and relationships with management teams.

Skills and experience we’re looking for:

• Broad understanding of UKGI and Claims with strong experience in process, financial and statistical analysis
• Manage and deliver data modelling solutions, using operational knowledge and best practice with the ability to use a multitude of data sources
• Ability to handle large data sets and demonstrate best practise on standarised data management
• Thorough ability to think systemically and understand cause and effect measurement systems
• Coaching teams in measurement systems, analytics and modelling skills

What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

Lighting everyone’s path:

• Salary around £45,000 – £55,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 10% of annual salary, depending on your performance and the business’
• Generous pension scheme – we’ll contribute up to 14%
• Get up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Make your money go further – up to 40% discount on Aviva products, plus other retailer discounts
• At least 25 days holiday plus bank holidays – you can buy or sell up to 5 days
• Brilliantly supportive policies including parental and carer’s leave
• Industry-leading access to life and healthcare cover with discounted car and home insurance rates, including offers for friends and family too
• Fully paid maternity/paternity leave
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• Get free access to a wealth of resources that will help look after your physical, mental, and financial wellbeing, including company-funded Group Income Protection, Aviva Digicare+ and the popular Headspace app

Brighten your prospects:

• Full financial support to pursue insurance qualifications
• Digital access to all sorts of useful on-demand learning content
• Aviva University and its business academies give you everything you need to empower your growth

Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. Don’t let it be a barrier to your application. And if you’re in a job share, feel free to apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied online, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you need a different way of applying, please send an email to
balazs.palcsek@aviva.com

Please refer the Job description for details