• Own short-term demand and delivery forecasts for a portfolio of customers, using EPOS, rate of sale, distribution, promotions and stockholding data to identify risks and opportunities.
• Drive forecast accuracy through regular performance reviews, challenging assumptions and investigating variances against forecast, budget and historical trends.
• Collaborate with Sales and Supply Planning through the monthly planning cycle, ensuring medium/long horizon forecasts are robust, aligned and accurately maintained across planning systems.

• Customer Collaboration Build strong relationships with On and Off Trade customer supply chain teams, becoming a trusted partner and proactively identifying opportunities to improve performance and ways of working.
• Lead customer performance reviews, monitoring key KPIs including OTIF, availability, stockholding, forecast accuracy and cost to serve, driving insight-led improvements and corrective actions.
• Collaborate with customers and internal stakeholders to successfully plan and execute promotions, range changes, new product launches and distribution opportunities.

• Operational ExcellenceOwn the end-to-end order-to-cash process, ensuring accurate customer order processing, on-time, in-full delivery through collaboration with our 3PL, and effective management of EDI, invoicing, customer portals and finance queries, working with internal and external partners to resolve issues.
• Proactively manage stock availability and supply constraints, identifying potential shortages, coordinating stock allocation and communicating recovery plans.
• Manage customer supply chain queries and operational issues from existing customers; whilst also ensuring successful onboarding of new customers and products.

• Continuous ImprovementIdentify and deliver opportunities to reduce cost to serve, including optimising delivery frequency, order quantities, logistics costs and operational processes.
• Lead and support projects that increase supply chain efficiency, simplify ways of working and reduce manual or non-value-adding activities.
• Use customer performance data and supply chain KPIs to identify root causes of inefficiency and implement sustainable improvements.
• Collaborate with Sales, Supply Planning, Finance and Logistics to develop and deliver initiatives that improve service, forecasting accuracy and operational effectiveness.
• Challenge existing processes, explore new tools and technology (inc. AI), and proactively recommend smarter, more scalable ways of working as Lucky Saint grows.

Key Experience & Technical Skills:

• 2+ years' experience in demand planning, customer supply chain or a similar role within FMCG Food & Drink (essential).
• Experience working with major grocery retailers, with an understanding of customer supply chain processes and best practices.
• Strong analytical skills, with the ability to interpret customer data, identify trends and turn insights into clear recommendations.
• Confident using Excel to analyse and manipulate data, with experience of forecasting tools, ERP systems, EDI, customer data portals and AI proficiency beneficial.
• Commercially aware; understanding how they can impact, and reduce, supply chain costs and make a positive impact on sales
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