ASSISTANT DENTAL MANAGER & TCO

We’re seeking a professional and personable individual with a strong background in premium dental customer service to support the daily operations of our boutique practice while guiding patients through their treatment journey.

ESSENTIAL REQUIREMENTS:

• A passion for delivering exceptional, personalised service to every patient.
• Past experience in premium/luxury customer service, hospitality, or healthcare settings.
• Impeccable organisational skills with the ability to manage multiple tasks efficiently.
• Exceptional communication skills, both written and spoken.
• A proactive approach, anticipating needs and providing thoughtful solutions.
• Proficiency in IT, including Microsoft Excel and practice management software.
• A professional, warm, and confident demeanour.

PREFERABLE REQUIREMENTS:

• University degree or equivalent qualification
• Previous experience in healthcare

READY TO JOIN THE PREMIUM HOLISTIC EXPERIENCE?

If you’re ready to elevate your career in a prestigious, forward-thinking environment and make a lasting impact, we would love to hear from you.

As Assistant Manager and TCO, you’ll ensure smooth front-of-house operations while delivering a high-quality, personalised patient experience. From managing daily workflows to discussing treatment plans, you’ll help create a seamless, supportive journey for every patient.

Key responsibilities include:

• Delivering a first-class patient experience, ensuring all customers feel valued.
• Managing all aspects of Front of house duties, including but not limited to handling patient enquiries both in person and over the phone, appointment scheduling, taking payments, invoice management, Management of treatment plans, supporting customer service journey and team, and ensuring that patients proceed with the required treatment including discussing finance options.
• Serving as a liaison between patients and the clinical team, ensuring flawless communication in all areas.
• Handling transactions and payments, maintaining discretion and adherence to practice policies.
• Overseeing practice logistics, including supplies and coordinating deliveries.
• Gathering and sharing patient feedback to ensure the highest standards of service are provided at all times.