OVERVIEW:

We are seeking an experienced Dental Customer Relations Coordinator to lead day-to-day front office operations at a busy, community-focused practice in Calgary, Alberta. The ideal candidate brings strong leadership, deep knowledge of Canadian dental insurance and eClaims workflows, and a track record of delivering an exceptional patient experience.

QUALIFICATIONS:

• 3+ years of dental office leadership (lead admin, office manager, or equivalent) in Canada.
• Strong knowledge of Canadian dental insurance, eClaims/CDAnet, predeterminations, and AR best practices.
• Proficiency in major dental PMS platforms and insurer portals.
• Proven team leadership, coaching, and communication skills; calm, solutions-oriented mindset.
• Patient-centric, culturally sensitive, and comfortable in a high-volume environment.
• Asset: familiarity with provincial fee guides and federal/provincial programs (e.g., CDCP).

• Lead front office operations: phones, scheduling, confirmations/recalls, reception, check-in/out, treatment plan presentation, financial arrangements.
• Oversee billing/collections: insurance verification, eClaims (CDAnet/eClaims portals), reconciliations, AR reporting, follow-ups.
• Maintain efficient patient flow and high service standards; resolve concerns promptly.
• Hire, train, schedule, and coach 2–3 front office team members; conduct performance check-ins.
• Produce weekly/monthly KPIs (production, collections, AR, case acceptance, hygiene reactivation).
• Optimize workflows in Eaglesoft, Dentrix, ClearDent, Tracker, or similar; ensure data accuracy.
• Support compliance with infection-control protocols and applicable privacy legislation.
• Partner with clinical leadership to execute practice goals; assist chairside only as needed to support flow.