JOB SUMMARY:

The Dental Front Office Clerk is the Dental Center?s first and last contact with the patient and therefore sets the tone for the current visit and for the future acceptance of the Dental Center. Must be able to communicate well with patients, their family members, and staff members of the medical and dental center and remain calm under pressure. The Clerk must be able to request confidential patient information tactfully and be able to handle it discreetly. The Dental Front Office Clerk supports the Dental Center staff with providing oral health services, and must deliver quality and compassionate care to all. May also be assigned to special projects and must demonstrate a sincere dedication and loyalty to the mission, vision and core values of BRMC. The Clerk performs all dental front office tasks and maintains safe and efficient patient flow by performing the following duties:

• Operates computer database using two patient identifiers to perform all necessary functions in the medical and dental software. Performs other computer operations as necessary.
• Responsible for ensuring all aspects of the revenue cycle are met including but not limited to: ensuring all data is present and accurate for proper billing, obtaining any pre-authorizations and waivers required by insurances, properly checking and verifying insurance and/or sliding scale eligibility, ensuring all patient information including patient registration is current and updated, collecting all patient demographic information required for UDS, and accurate time of service payment collections and posting.
• Triages patient phone calls and schedule patient appointments according to emergency, complexity of treatment and the availability of appointments.
• Completes patient appointment reminder calls and notifies dental patients and affected staff of cancellations and/or scheduling changes in a timely manner.
• Maintains friendly, supportive, and instructional customer service at all times.
• Explain payment/collection policies and procedures to patients. Review and explain patient treatment plans and all aspects of dental billing with patients.
• Responds appropriately to patient questions. Seek guidance for issues that are of clinical concern. Create and manage telephone encounters with accuracy as appropriate.
• Provides school/work excuses as needed for the patient and/or responsible party of the patient.
• Understands BRDC policies and procedures and assist in their consistent enforcement.
• Maintains the cleanliness and appearance of the dental waiting area and front office. Ensures that the Dental Clinic is properly closed and secured at the close of business.
• Updates job knowledge by completing mandatory training programs and participating in educational and employee training opportunities, as available.
• Ability and willingness to perform all Front Office operations for Medical and Dental practices. May be assigned to provide Front Office coverage at other BRMC sites as needed.
• Performs other duties as assigned by Practice Manager.