Protea Dental Studio is a leading dental laboratory providing exceptional dental restorations to dentists across the nation. We are seeking a dedicated and organized Client Relations Manager to join our team and help maintain our commitment to excellence in customer service and product delivery. The ideal candidate will have strong organizational skills, excellent communication abilities, and a customer-focused mindset.
We are looking for a detail-oriented and proactive Client Relations Manager to oversee client communications, manage case scheduling, and ensure timely delivery of our dental restorations. Additional duties will include additional office responsibilities such as maintaining and ordering office supplies and coordinating vendor orders.

Key Responsibilities:

• Maintain clear and effective communication with clients to ensure timely case delivery and manage incoming case schedules using our capacity planning systems.
• Oversee the delivery schedule for cases, coordinating with various shipping methods (delivery service, UPS, FedEx) to ensure on-time arrival at client offices.
• Schedule, organize, and promote our in-house study club events.
• Manage the administrative calendar, including scheduling team meetings and coordinating employee vacations.
• Generate meeting agendas and assist in organizing internal meetings, and team activities.
• Schedule patients for custom shade appointments.
• Provide exceptional customer service through professional telephone etiquette and focused client interactions.

Qualifications:

• Proven experience in client relations or customer service roles
• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Proficiency in using scheduling and capacity planning software
• Ability to multitask and prioritize in a fast-paced environment
• Experience in the dental industry is a plus, but not required

What We Offer:

• Competitive salary commensurate with experience
• Opportunity to work with a leading dental laboratory and restorative dentists
• Collaborative and supportive work environment

Please submit your resume and cover letter detailing your relevant experience and why you would be an excellent fit for this role at Protea Dental Studio.
Protea Dental Studio is an equal opportunity employer and values diversity in our workplace.
Call-To-Action: If you are passionate about enhancing client experiences and want to be part of a dedicated team at Protea Dental Studio, we invite you to apply today and help us shape the future of restorative dentistry!
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Language:

• English (Required)

Ability to Commute:

• Redmond, WA 98052 (Required)

Work Location: In perso

• Maintain clear and effective communication with clients to ensure timely case delivery and manage incoming case schedules using our capacity planning systems.
• Oversee the delivery schedule for cases, coordinating with various shipping methods (delivery service, UPS, FedEx) to ensure on-time arrival at client offices.
• Schedule, organize, and promote our in-house study club events.
• Manage the administrative calendar, including scheduling team meetings and coordinating employee vacations.
• Generate meeting agendas and assist in organizing internal meetings, and team activities.
• Schedule patients for custom shade appointments.
• Provide exceptional customer service through professional telephone etiquette and focused client interactions