Dental Office Manager Overview
We’re seeking a proactive, detail-oriented Dental/Orthodontic Office Manager to lead day-to-day operations and deliver a five-star patient experience. You’ll be the hub between front desk, treatment coordinating, clinical team, and billing—keeping the schedule full, the team aligned, and patients delighted.

Key Responsibilities

• Patient Experience & Front Office
• Greet patients warmly; oversee check-in/out, new-patient intake, and consent/HIPAA forms.
• Manage multi-line phones, online inquiries, and recall/recare outreach.
• Maintain an inviting, organized reception area and smooth clinic flow.
• Scheduling & Clinic Coordination
• Build efficient doctor/assistant schedules and templates; minimize no-shows and gaps.
• Coordinate new-patient exams, records, bond/debond, aligner deliveries, and retainer visits.
• Track daily production, collections, and start rate; report KPIs to the doctor.
• Treatment Coordination & Case Acceptance
• Present treatment plans and financial options clearly; increase case acceptance.
• Set up payment plans; administer third-party financing (e.g., CareCredit/Cherry).
• Ensure all pre-auths, benefits checks, and documentation are completed before starts.
• Insurance, Billing & Revenue Cycle
• Verify orthodontic benefits; estimate patient portions accurately.
• Submit and track claims; post EOBs; manage A/R and follow up on outstanding balances.
• Understand CDT codes relevant to orthodontics (e.g., D8660, D8080, D8090, D8670, D8680).
• Compliance, Systems & Inventory
• Uphold HIPAA and OSHA policies; maintain accurate patient records.
• Optimize practice software use and data hygiene.
• Oversee supplies and lab/aligner case logistics; manage vendor relationships.
• People & Practice Growth
• Support hiring, onboarding, and training for front office/TCO roles.
• Run morning huddles; align the team to daily goals and patient priorities.
• Support light marketing tasks (reviews, referral tracking, community events) as needed.

Qualifications

• Required
• 2+ years in dental or orthodontic front office, treatment coordination, or office management.
• Working knowledge of CDT coding and orthodontic insurance workflows.
• Proficiency with dental/ortho practice software (e.g., Open Dental, Cloud 9, Dolphin, Ortho2 Edge, Dentrix, or similar).
• Strong computer skills (Microsoft Office/Google Workspace); accurate typing and data entry.
• Excellent communication, customer service, and phone etiquette.
• Proven ability to juggle priorities, solve problems, and maintain meticulous attention to detail.
• Preferred
• Experience presenting financials and increasing case acceptance.
• Familiarity with third-party financing (CareCredit/Cherry) and A/R management.

Schedule & Compensation

• Part time, on-site. Performance incentives.

Job Types: Full-time, Part-time
Pay: $22.00 - $32.00 per hour
Expected hours: 36 per week

Benefits:

• Paid sick time

Ability to Commute:

• Greeley, CO 80634 (Required)

Ability to Relocate:

• Greeley, CO 80634: Relocate before starting work (Required)

Work Location: In perso

• Patient Experience & Front Office
• Greet patients warmly; oversee check-in/out, new-patient intake, and consent/HIPAA forms.
• Manage multi-line phones, online inquiries, and recall/recare outreach.
• Maintain an inviting, organized reception area and smooth clinic flow.
• Scheduling & Clinic Coordination
• Build efficient doctor/assistant schedules and templates; minimize no-shows and gaps.
• Coordinate new-patient exams, records, bond/debond, aligner deliveries, and retainer visits.
• Track daily production, collections, and start rate; report KPIs to the doctor.
• Treatment Coordination & Case Acceptance
• Present treatment plans and financial options clearly; increase case acceptance.
• Set up payment plans; administer third-party financing (e.g., CareCredit/Cherry).
• Ensure all pre-auths, benefits checks, and documentation are completed before starts.
• Insurance, Billing & Revenue Cycle
• Verify orthodontic benefits; estimate patient portions accurately.
• Submit and track claims; post EOBs; manage A/R and follow up on outstanding balances.
• Understand CDT codes relevant to orthodontics (e.g., D8660, D8080, D8090, D8670, D8680).
• Compliance, Systems & Inventory
• Uphold HIPAA and OSHA policies; maintain accurate patient records.
• Optimize practice software use and data hygiene.
• Oversee supplies and lab/aligner case logistics; manage vendor relationships.
• People & Practice Growth
• Support hiring, onboarding, and training for front office/TCO roles.
• Run morning huddles; align the team to daily goals and patient priorities.
• Support light marketing tasks (reviews, referral tracking, community events) as needed