SKILL SETS:

• Exceptional Customer service
• Detailed Oriented
• Computer Skills – including Microsoft Office or Google Suite
• Interpersonal Skills - recognize and be sensitive to patient’s emotions
• Organizational & Time management Skills - able to multi-task and prioritize effectively
• Dental Management Software experience - Denticon is a plus!
• Communication & Listening skills:
• read, write, speak and understand information and effectively present information to patients
• apply common sense understanding to carry out written or verbal instructions
• Leadership Skills – leading by example
• Problem Solving & Strategic thinking - able to make smart educated decisions under pressure and act quickly when needed
• Conflict Resolution – ability to mediate and resolve conflicts that arise within the office
• Professionalism – lead in a respectful manner, ensuring fairness and appropriate behavior at all times

EXPERIENCE/EDUCATION

• Previous management/leadership experience leading and developing a group of 10 or more employees
• Previous dental office or healthcare experience is preferred, but not required.
• Bachelor’s Degree preferred

JOB PURPOSE

To oversee the entire operation of a dental practice effectively and efficiently. The Office Manager works with the Dentists and Staff to provide excellent patient care and customer service to patients of the practice. The Office Manager is also responsible for all operational activities within the office.

RESPONSIBILITIES:

The Office Manager performs many tasks requiring both interpersonal and technical skills. Although state regulations vary, responsibilities may include:

• Hire, train, develop, and mentor office staff (dental assistants and dental receptionists)
• Schedule office staff to provide excellent patient care and customer service. Scheduling levels are based on patient volume and minimum coverage levels.
• Coordinate all aspects of patients’ dental care by monitoring patient flow and overseeing the work of office staff.
• Explains financing options and payment plans to patients.
• Works closely with the doctors assigned to the office to coordinate patient care and to address employee training needs.
• Understand and explain insurance benefits and financial options in non-clinical terms.
• Maintain a neat and organized workspace. Assures all lab cases are organized and patients are scheduled for follow-up visits.
• Protect confidentiality of patient information.
• Follows and enforces adherence to established policies, procedures, and regulatory requirements.
• Hears and resolves complaints/concerns from patients and employees.
• Investigates and closes all Non-Conformance Reports (NCRs)
• Conducts performance reviews for all staff employees.
• Conducts meetings with staff to assure everyone is aware of goals and any changes/additions to policies and procedures.
• Conducts morning huddles, chart reviews and regular office meetings to keep staff informed of daily/weekly goals and any changes or new requirements in policies and/or procedures.
• Responsible for inventory management of tools, instruments, and supplies. May delegate this responsibility to staff members such as Lead Dental Assistant, Lead Front Desk Receptionist or Patient Care Coordinator.
• Meets or exceeds monthly operational goals, including, but not limited to, driving patient volume and maintaining the accuracy of patient information and insurance submissions.
• May assist front desk staff with patient check-in and follow-up.
• Addresses all maintenance and housekeeping issues as needed.
• Understand and follow HIPAA regulations and maintain confidentiality.
• Understand and follow state and Federal OSHA laws, infection control, safety standards in the dental office.
• Learn and follow Familia Dental’s administrative and operational procedures.
• Review and follow Employee Handbook to ensure consistent standards.
• Maintain professional working environment within office team.
• Provides periodic reporting to Corporate Office.
• Additional duties may be assigned.

Requirements: