Dental & Optometry Administrative Supervisor at FENWAY HEALTH

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Billing, Training, Supervision, Data Entry, Conflict Resolution, Medical Records Management, Insurance Verification, Team Leadership, Communication, Problem Solving, Cultural Awareness, Attention to Detail, Time Management, Computer Skills

Industry

Hospitals and Health Care

Description

Description Reporting to the Office Manager of Dental and Optometry, the Dental/Optometry Administrative Supervisor oversees and participates in patient services related duties in the Dental and Optometry departments, leading a cohesive team focused on providing convenient, caring, and cutting-edge eye and dental care. Those duties include customer service, registration, scheduling, ordering, billing, and troubleshooting any issues. Core Administrative Duties Responsible for ordering Dental & Optometry office supplies Interview, hire, train, and oversee performance of Dental and Optometry team members Assist with custom and/or medically-necessary contact lens ordering; collaborate with Optical shop to ensure patient contact lens or eyewear order fulfillment Assist with creating, editing and maintaining Dental & Optometry schedules and templates Process weekly deposits Attend EOC and Telecommunication, Epic meetings Prepare and Process Dental & Optometry department purchase order forms Process PT-1 Forms and ASL interpreter requests Responsible for overseeing the sending/receiving medical records to patients and other dental/optometry offices Provide training and supervision to assigned staff following Fenway policies and procedures Adhere to the best practices of successful staff supervision Ensure that new Dental or Optometry staff receive a comprehensive program orientation and training Provide regular written evaluations of assigned Dental and Optometry staff following agency evaluation guidelines Make employment-related decisions regarding assigned staff within the scope of defined authority and following established agency and program guidelines Define performance expectations and daily duties Maintain biweekly one on one Dental and Optometry staff meetings to ensure staff have accurate and most updated information Assist with reception duties in an efficient, professional and courteous manner and provide excellent customer service Greet each client with a smile and welcoming, professional manner Answer each phone call in a cheerful and professional manner Provide clients with correct and accurate information regarding Fenway services and providers Schedule appointments according to the patient’s needs and provider availability following established procedures Accurately capture all relevant detailed information on calls received on client records Accurately register and enter new patient demographic data and insurance information in system and verify existing patient information at each visit, accurately updating information as needed Collect co-payments and agreed-upon fees at check-in At all times maintain patient confidentiality and be discrete when obtaining sensitive information from clients Take patient complaints, follow-up and ensure feedback and resolution Refer unusual or difficult situations to management Collection of daily cash and audit procedures Collect client payments and record in timely and accurate matter Verify all Dental and Optometry transactions at the end of the day and report all discrepancies Run daily/monthly reports in a timely manner and according to written guidelines to include Optical retail reports for finance Assist with billing duties Enter all relevant encounter form information on daily basis Accurately enter all information required to submit correct claims to 1st and 3rd party payers for dental and optometry services, including custom and/or medically-necessary contact lens orders Post information from daily cash grids Obtain and communicate information regarding insurance coverage for dental and optometry services Contact Dental and Optometry insurance companies for benefit breakdowns via phone or web and input data received into patients file Contact patients reminding them of their appointments, and provide information regarding insurance benefit coverage and pre-authorizations. Meets agency participatory expectations Adheres to all agency and departmental policies and procedures Participates in quality assessment and improvement activities as requested Adheres to the highest principles of patient and client confidentiality Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation Attends all required meetings, in-services and professional trainings Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities Serves on agency committees and in professional organizations when requested Preforms other job-related duties as required Requirements Bachelor’s degree, or Associate’s degree and two years related experience Minimum of 2 years office experience Previous customer service experience Excellent computer skills Knowledge of spreadsheet and word processing applications Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law. Preferred Qualifications Previous supervisory experience Experience with Epic preferred Experience working in an ethnically, culturally, and racially diverse environment Bilingual English/Spanish Physical Requirements: Ability to meet the following physical requirements with or without reasonable accommodations: Sit at a computer station for extended periods of time Ability to keyboard for extended periods of time We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Responsibilities

The Dental & Optometry Administrative Supervisor oversees patient services and leads a team to ensure high-quality care in the Dental and Optometry departments. Responsibilities include managing staff, scheduling, billing, and maintaining patient records.