Dental Patient Care Coordinator / Administrator at True North Dental Partnership Organization

Burlington, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

30.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Coordination, Dental Administration, Open Dental Software, Insurance Processing, Appointment Scheduling, Patient Communication, Medical Record Management, Multitasking, Dental Terminology, Front Desk Management

Industry

Hospitals and Health Care

Description

Thank you for your interest in joining True North DPO. We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there’s a strong match, we’ll be in touch to discuss next steps. Dental Patient Care Coordinator / Administrator Practice: Dentistry at LaSalle Location: Burlington Website: https://www.dentistryatlasalle.com Role Type: Full-Time Role Hours: Monday 10:00 a.m.–7:00 p.m. | Tuesday 8:30 a.m.–4:00 p.m. | Wednesday 9:00 a.m.–5:00 p.m. | Thursday 9:00 a.m.–7:00 p.m. | Friday 9:00 a.m.–1:00 p.m. (optional) | Saturday 9:00 a.m.–1:00 p.m. (1 Saturday/month) Job Overview Dentistry at LaSalle is a family-friendly, patient-centered, modern dental practice dedicated to providing exceptional care in a welcoming and supportive environment. We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator / Administrator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office. As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures. Key Responsibilities Greet patients warmly upon arrival and assist with check-in procedures. Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs. Maintain accurate patient records using Open Dental. Process patient information, insurance details, and claims according to office policies. Coordinate with the clinical team to ensure smooth and efficient patient flow. Support treatment plan coordination and financial discussions, when required. Complete administrative duties including filing, data entry, email correspondence, and document preparation. Maintain a clean, organized, and professional front desk and reception area. Assist with monitoring and ordering office supplies. Qualifications Minimum 1 year of dental or medical administration experience (dental preferred). Strong knowledge of dental terminology and office procedures. Excellent verbal, written, and interpersonal communication skills. Experience with dental software is an asset. Ability to multitask effectively while maintaining accuracy and attention to detail. Professional presentation, positive attitude, and patient-centered mindset. Ability to work collaboratively in a busy, team-oriented clinical environment. Practice Snapshot Practice Name: Dentistry at LaSalle Location: Burlington, Ontario Operatories Total Operatories: 3 Hygiene Operatories: 2 Dentist (DDS) Operatories: 1 Clinical Team Structure Number of Hygienists per Day: Monday: 2 Tuesday: 1.5 Wednesday: 1 Thursday: 2 Friday: closed Saturday: 2 Specialty Services Offered: Implant surgeries and restorations. Office Environment & Culture Dentistry at LaSalle is a modern, boutique family dental practice dedicated to delivering patient-centered care with a strong focus on oral health and overall wellness. Our team fosters a fun, friendly, and supportive work environment, united by a shared commitment to serving the Burlington community with compassion, professionalism, and exceptional dental care. We invite you to meet our team and experience the positive culture that sets us apart. Technology & Software Practice Management Software: Open Dental Digital Tools: MaxAssist software, TRIOS digital scanner, digital X-rays, Guided Biofilm Therapy (GBT), and a wheelchair-accessible operatory to support patients requiring additional assistance Neighborhood Highlights / Landmarks Located in Burlington’s Aldershot Village, the practice is situated within the LaSalle Park Retirement Community building, at the corner of Plains Road East and Waterdown Road. This convenient and well-established area offers easy access to major routes and serves a welcoming, close-knit community. Compensation • Pay Range: $24.00–$30.00 per hour • Compensation is commensurate with experience and skills. Ready to Take the Next Step? If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience. If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you. Apply now and grow your career with us. Thank you for considering a career with True North DPO. If this role isn’t the perfect fit, we hope you’ll stay connected. We’re growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.

Responsibilities

Act as the first point of contact for patients by managing check-ins, scheduling appointments, and handling inbound calls. Support administrative operations including insurance claims processing, patient record maintenance in Open Dental, and coordinating patient flow with the clinical team.