OVERVIEW:

We are seeking an organized, personable, and detail-oriented Dental Coordinator to join our team. As the first point of contact for patients, you will play a vital role in delivering exceptional customer service and ensuring smooth daily operations. This role requires strong communication skills, a positive attitude, and deep knowledge of dental insurance and administrative workflows.

REQUIRED QUALIFICATIONS:

• Previous experience in a dental office setting.
• Proficiency in dental scheduling software and phone systems.
• Strong understanding of dental insurance, including EOB interpretation and claim processes.
• Ability to work independently as the sole front desk team member.
• Strong typing and technology skills (email, patient reminder, and texting software).

• Greet patients warmly and assist with check-in and check-out processes.
• Manage and schedule appointments efficiently for multiple providers.
• Maintain accurate patient records in compliance with HIPAA regulations.
• Handle incoming calls and respond to inquiries regarding services, insurance, and appointments.
• Process patient information, ensuring complete and accurate documentation.
• Maintain and organize electronic records, keeping demographic and insurance data current.
• Collaborate with clinical staff to support efficient patient flow during visits.
• Use dental insurance codes for billing; understand and interpret Explanation of Benefits (EOBs).
• Submit claims electronically with attachments, post payments and adjustments, follow up on denied claims, and handle appeals.
• Reduce accounts receivable and collect payments at the time of service.