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Dental Patient Services Representative at MCHC Health Centers

Lakeport, California, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

26.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Services, Scheduling, Insurance Verification, Financial Assistance Guidance, Registration, Patient Portal Use, Payment Collection, Electronic Health Record (EHR) Maintenance, Customer Service, Professionalism, Courtesy, Warmth, Teamwork, Organization, Bilingualism

Industry

Medical Practices

Description

Description At Mendocino Community Health Clinic (MCHC), we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference. MCHC is seeking a Patient Services Representative (PSR) to join our Dental Department. As the first point of contact for dental patients, you play a critical role in creating a welcoming, organized, and supportive experience from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment, enjoys working as part of a care team, and is committed to providing exceptional customer service in a healthcare setting. What You’ll Do Welcome patients and visitors with professionalism, courtesy, and warmth Schedule and manage patient appointments, including follow-up visits Verify insurance eligibility and guide patients through financial assistance options Assist patients with registration, forms, and use of the patient portal Collect payments and maintain accurate financial records Maintain and update patient information in the Electronic Health Record (EHR) Ensure reception and waiting areas are clean, organized, and welcoming We Offer a Cadillac Benefits Package Medical, Dental, and Vision Insurance Paid Time off (PTO) and 9 Paid Holidays Life Insurance 401(k) with up to 4% Employer Match Flexible Spending Account (FSA) Requirements High School Diploma or General Education Degree (GED) One or more years’ customer service experience Preferred Qualifications Two or more years’ reception experience in a dental or medical office Bilingual, English/Spanish, fluent

Responsibilities

The Patient Services Representative acts as the first point of contact for dental patients, ensuring a welcoming, organized, and supportive experience from check-in through check-out. Key duties include managing appointments, verifying insurance, assisting with registration and forms, collecting payments, and maintaining patient records in the EHR.