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Dental Patient Services Representative at MCHC Health Centers

Ukiah, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

26.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Appointment scheduling, Insurance verification, Patient registration, Electronic health record, Payment collection, Data entry, Communication, Reception, Bilingual

Industry

Medical Practices

Description

Description At Mendocino Community Health Clinic (MCHC), we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference. MCHC is seeking a Patient Services Representative (PSR) to join our Dental Department. As the first point of contact for dental patients, you play a critical role in creating a welcoming, organized, and supportive experience from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment, enjoys working as part of a care team, and is committed to providing exceptional customer service in a healthcare setting. What You’ll Do Welcome patients and visitors with professionalism, courtesy, and warmth Schedule and manage patient appointments, including follow-up visits Verify insurance eligibility and guide patients through financial assistance options Assist patients with registration, forms, and use of the patient portal Collect payments and maintain accurate financial records Maintain and update patient information in the Electronic Health Record (EHR) Ensure reception and waiting areas are clean, organized, and welcoming We Offer a Cadillac Benefits Package Medical, Dental, and Vision Insurance Paid Time off (PTO) and 9 Paid Holidays Life Insurance 401(k) with up to 4% Employer Match Flexible Spending Account (FSA) Requirements High School Diploma or General Education Degree (GED) One+ years of customer service experience Preferred Qualifications Two+ years of reception experience in a dental or medical office Bilingual, English/Spanish (fluent)

Responsibilities

The Patient Services Representative acts as the first point of contact for dental patients, managing scheduling, check-in, and check-out processes. They are responsible for verifying insurance, collecting payments, and maintaining accurate patient records in the electronic health record system.