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Dental Patient Support Representative at Appalachian Mountain Health
Asheville, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Interpersonal Skills, Planning, Scheduling, Coordination, Management, Communication, Flexibility, Attention to Detail, Customer Service, Confidentiality, Listening, Initiative

Industry

Hospitals and Health Care

Description
Description KEY ACCOUNTABILITIES Essential Duties and Responsibilities Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties. Returning patient, provider, and third part calls in a timely manner. Scheduling appointments in accordance with AMH guidelines. Checking patients in and out, which includes collecting, entering, and verifying patient demographic information. Scanning and organizing patient paperwork. Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP. Assessing charges, including past due balances and collection of fees. Participating in internal or external educational opportunities relevant to the role. Requirements PERFORMANCE REQUIREMENTS KNOWLEDGE & SKILLS Excellent interpersonal skills in group and community settings. Ability to plan, schedule and coordinate. Effective management of multiple duties and responsibilities in a clinical setting. Demonstrates respect, dignity and empathy with patients. Sound leadership and judgment. Excellent communication skills in person, on the phone and in written communications. Flexibility in a rapidly growing and changing work environment. Strong attention to detail. Exceptional customer service skills. Ability to maintain confidentiality of financial and clinical information. Excellent listener. Demonstrates initiative. EDUCATION/EXPERIENCE REQUIRED QUALIFICATIONS High school diploma or General Educational Development (GED)
Responsibilities
The Dental Patient Support Representative is responsible for answering and managing telephone inquiries, scheduling appointments, and checking patients in and out. They also assess patient eligibility for programs and manage patient paperwork.