WHAT IS A PRACTICE COORDINATOR?

This is a new role within our practice and replaces the role of “receptionist” to better reflect the value provided by this role.
This role is about coordinating people, processes and patient experiences to play a vital part in how smoothly the practice runs day to day.

A Practice Coordinator’s role is split across two key areas:

• WELCOME TEAM *– front-of-house, focused on delivering exceptional patient experiences, managing appointments and payments, and being the first point of contact with professionalism and care.
• ADMIN TEAM* – behind the scenes, responsible for handling calls and emails, keeping patient records up to date, supporting clinicians, and ensuring everything runs like clockwork.

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THIRDLY: DO YOU HAVE THE RIGHT SKILLS, EDUCATION AND ATTITUDE?

• Strong communication skills, both written and verbal
• Confidence with IT (Outlook, Excel, Word and similar tools)
• Maths and English GCSE (Grade C/4 or above, or equivalent)
• Ability to work well in a team and prioritise tasks effectively
• Empathy and professionalism when handling sensitive or confidential information
• Comfort in public-facing situations and interactions
• Independence in completing administrative tasks and managing your workload
• Flexibility and adaptability when plans change
• A positive attitude and willingness to learn
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WELLBEING OF THE PLANET

• We are very environmentally conscious and are constantly looking for new and innovative ways we can reduce our waste and improve our carbon footprint

ROLES AND RESPONSIBILITIES

• We encourage team members to explore new roles within the business to ensure a varied working week

A Practice Coordinator’s role is split across two key areas:

• WELCOME TEAM *– front-of-house, focused on delivering exceptional patient experiences, managing appointments and payments, and being the first point of contact with professionalism and care.
• ADMIN TEAM* – behind the scenes, responsible for handling calls and emails, keeping patient records up to date, supporting clinicians, and ensuring everything runs like clockwork